Pain till Valentine

Hello there,

All of you who pre-ordered and helped Notion Ink start building the community must have received an email today. One email is on the confirmation of shipping and the other one is on the delay. Those who are in the later group (5.31%) are angry as I could see their comments and the emails.

It is extremely unfortunate that we are in such a situation. We could not have expected the accidental damage of the touch screen shipment, and that too just days before Chinese New Year eve. Even though the damage was to a part of shipment, we cancelled all because in such a case you cannot predict the defective and working screens manually. Our friends at Sintek requested their employees to miss their New Year week and instead manufacture the lost numbers. Most of them agreed.

Blogs are not easily accessible in China, and these employees don’t speak English. But their mangers do and know how to read your reactions, comments, thoughts on the peoject and are extremely passionate about Adam like you, and probably this is why they were able to convince their employees to work for you.

You shouldn’t go through this useless pain, but there is a whole group at Notion Ink and at our manufacturing plants putting in all the efforts at delivering you Adams. You have came this far with us, I will request for little more patience. We are listening and working on your suggestions at support at notionink dot com or preordersupport at notionink dot com.


3,045 thoughts on “Pain till Valentine

  1. I have a question about the trackpad (which was announced at the beginning).
    I’m a bit confused because as I remember, one time Rohan said the trackpad is disabled( out of conecpt?) in Adam 1 because of some issues/ take too much time to let it work perfect. So, I thought we get the Trackpad in disabled mode and later with a software update, it will work.
    Now, on the photos from the production Rohan had taken and shared in the blog, I can’t see any trackpad on the backward, only the FCC thing, Adam logo etc. (So, no trackpad in Adam 1?). But (!) I saw the FCC documents 2 days ago and on these photos, there is a trackpad ? I’m a bit confused (because I thought it’s forbidden to change the product, if they aren’t the same as in the FCC documents).
    Is there a sticker on the final product which hide the trackpad?

  2. there is no trackpad on tihs version. hardware itself is removed. i dont think trackpad wld be very useful

  3. I don’t really need the trackpad, it’s just a nice bonus feature.
    But maybe, when there will be a Adam refreshed Version in 3 months (Adam 1.5 :D), with a trackpad (for example only), it would be very annoying :(. (Cuz all people who preordered, get a non full featured Adam).

  4. The FCC does not show a trackpad. That large silvery rectangle is the GPS antenna, not a trackpad

  5. The FCC interior photos reference the trackpad electronics implying that the model they reviewed had the trackpad.

  6. Look at the back of Adam, in the FCC pics. There is definitely a Trackpad form :D. It’s not there in the final product but nethertheless, I dont care a pap for it.

  7. So, what would be the implication.
    This issue was discussed many times in previus posts by Rohan. Most have accepted that the trackpad is not there. Reason? Personally I don’t care. It was a good feature, but I can live with out it.
    By the way, I can’t recall NI saying in print that the trackpad was taken off beacause of legal issues.

  8. hmm. my comment is stuck in moderation limbo, here it is with the url adjusted:

    i suspect that the trackpad is missing because of a series of submarine patents filed by sony and NI wanted to avoid a legal battle:

    United States Patent Application 20100299595
    United States Patent Application 20100299594
    United States Patent Application 20100295799
    United States Patent Application 20100295798

    all of them are “continuation” patent applications for provisional applications filed by sony on May 21, 2009

    may 21st, 2009 is the reference date to beat for finding prior art on this concept or we won’t have a back side touchpad until sony says so (i.e. never)

    Additionally, there are others patents in the same series by sony, patents that are related to user interface interactions between the front screen and the back-side touchpad/trackpad.

  9. @ borismedia
    I also heard Rohan on a YouTube video indicate “that the connection remains, but the track pad device itself does not.” He did not give a reason, other than to say he may be incorporating it at a later date. I also heard (don’t know if it is true), that Sony has a patent on the same configuration. Maybe Rohan is trying to work out the rights to it, and costs.

  10. For the people who believe that trackpad was a lie, maybe you didn’t read the tech specs on the main website properly. Trackpad was included in the first prototype but they never said it was included in this production version, not even hinted at it. You guys should do your research properly rather than accusing others falsely.

  11. No it was an early prototype that they liked, but is not in the specs of the ordered adams.


  12. John Velas, right on. While the ordering specs may not include a trackpad we were told it would ship with a disabled trackpad on this blog more than once. Of course fanboys believe NI is never wrong.

  13. Can you post the link of the blog? I dont think so it was told here in the blog in the recent past. It was mentioned in the interview but then even i nthat Rohan said he was nt sure.

  14. And of course, folks with a overinflated sense of entitlement think they deserve everything. You buy what is listed in the tech specs, not random long term speculation in a blog post from weeks or months ago. Whining about it solves what? If you don’t like it, you’re always free to buy a different device.

    Self righteous entitlement is usually what causes passionate creators to stop interacting with forums or blogs. Because no matter how hard you work, or how much blood and sweat you pour into a product, folks like I’m seeing respond here think somehow they have “earned” even more than what is _promised_ in the _technical specs_ on the main page.

  15. Marc S:
    > You buy what is listed in the tech specs,

    Um this is from the “design / materials” page as of like right now:
    ” [A]ll of the Adam’s screen surfaces are made of pure matte glass that softens reflections under the brightest of lights, and prevents fingerprints.”

    Right, this isn’t the tech specs page, but it’s currently posted by NI on their site.

  16. Apples to oranges. What’s your point? That’s not a technical spec. THat’s a material spec. Are you trying to make some obscure point that something from the official product site, since it’s not part of the “tech specs” page is less valid? I believe I was making a point that nitpicking blog entries for “feature promises” by whiny webizens is not the same thing as getting a product that promises things on their official site and end up not having it.. Which, to my knowledge, isn’t the case, is it? Or are you saying that it doesn’t use matte glass?

  17. And, as an omission “All of the screen surfaces” is the actual site quote, not the entire device. Slightly different there, but by omission, you seemed to be implying something promised wasn’t delivered. So if that’s your point, thank you for confirming my comments.

  18. @Marc S

    Your comments are very heated and winding but I’m having trouble figuring them out. I don’t care about your self-righteous rant against self-righteousness, so I’ll let that drop.


    Uh oh, it shattered and seems to have left sharp little bits all over, and they’re making a mess of everything, specifically of your prose.

    Marc S:
    > I believe I was making a point that nitpicking blog entries for “feature promises” by whiny webizens is not the same thing as getting a product that promises things on their official site and end up not having it..

    Well, this is interesting, but it doesn’t say anything about NI, and it’s a side issue, so let’s get sidetracked here. The back trackpad, which was a major feature of several of Rohan’s video presentations and blog entries, was dropped without notice. These videos and blog entries are, of course, still easily available, so maybe some people didn’t notice it was dropped (it’s easier to notice something added that something left out). It’s curious that you exercise your wrath on these people, calling them names, and blaming them for Rohan’s lack of communication here. Very curious.

    However, as I said, a side issue. Here’s where I can’t follow you.

    I quoted the NI website:
    ” [A]ll of the Adam’s screen surfaces are made of pure matte glass that softens reflections under the brightest of lights, and prevents fingerprints.”

    Then you responded:
    > And, as an omission “All of the screen surfaces” is the actual site quote, not the entire device. Slightly different there, but by omission, you seemed to be implying something promised wasn’t delivered.

    I can’t figure out what I’m supposed to have omitted.

    You also wrote:
    >getting a product that promises things on their official site and end up not having it.. Which, to my knowledge, isn’t the case, is it?

    which seems to be contradicted by:
    .> you seemed to be implying something promised wasn’t delivered. So if that’s your point, thank you for confirming my comments.

    As far as I can make out, you both don’t agree AND agree that something is promised on the site but not delivered.

    You also wrote:
    > Are you trying to make some obscure point that something from the official product site, since it’s not part of the “tech specs” page is less valid?

    No, you were the one that said people should buy from the tech specs page. I was making the point that that’s way too narrow. You seem to agree with me.

    So, I’m happy to argue with you or agree with you, but it’s really exhausting doing both things at once. I don’t like to give advice on prose style, but I seriously urge you, next time you write a long message, to have about six beers and take a nice long whiz before you read it over very slowly (it’s ok if you move your lips) to see if it coheres before you post it.

  19. @Sovereign John said, on February 1, 2011 at 00:09

    John, what happened to your website? It was interesting. Bring it back.

  20. I strongly believe they removed it because of IP/patent issues. The newly announced Sony portable gaming device NXP has a trackpad which is similar to what NI had before. So probably NI is waiting to get legal clarity before they could use it on any of their devices

  21. Raptor, Marcus, & John:

    Arun is correct. Notion Ink could not put a trackpad on the back because NI would be sued for Patent Infringement by the patent holder.

    Rohan was wise to avoid a lawsuit against NI.

  22. cx650t:
    > So if I buy a trackpad and stick it on the back of my ADAM, I have to pay “royalities” to someone because they “patented” that configuration?

    That’s more-or-less true, believe it or not. There are a few subtleties we can skip for present purposes.

    >That makes no sense.

    Welcome to the wonderful world of patent law.

  23. So if I buy a trackpad and stick it on the back of my ADAM, I have to pay “royalities” to someone because they “patented” that configuration? That makes no sense.
    Adam is made up from outsourced components. They purchased the trackpad components. They decided they wanted the pad on the back of their product.
    This is like telling a person, sorry you bought that very nice golf club, but we hold the patent of how to use it “the swing” and you have to pay us or we’ll sue.

  24. I read that long ago. If you dig through the old posts by Rohan, you will find it. I think I remember it because I am a lawyer and I understood the problem because I have dealt with Patent infringement.

  25. @cx650t: maybe only when you sell your ‘new’ version of Adam. When you buy a trackpad, stick it on the back of your Adam and only use it for yourself, then the patent might not forbid you to do that, but your are not allowed to commercially benefit from it.

  26. For everyone who is angry about delays in their orders. Lets look at this for a logical side Rohan is extremely passionate about getting an excellent quality product to us the consumers. Why would we want anything less. I for one would rather wait and get something that is going to work they way it should then half way. Patience is a virtue. Not everyone has it. Rohan knows he can not please everyone and people will get up set. As most new products things take time to work out the bug. Every one knows who has the Apple iPhone or iPad etc. How many times were there delays in these products.

    Rohan wants to send people the best product he can. So don’t be so harsh on him or the company. He is keeping everyone in the loop on what and why things are delayed. He fixes the bugs and problems as fast as he can. This is most then we can say about some companies who just send out an email and that is that. At least he letting us know the reasons and what is being done to fix the issue as quickly as he can.

  27. Really getting tired of the delays, I understand the damaged screens is not something under NI’s control, but I feel like I’ve been waiting forever!


  28. 1. I thought the pre-order 2 would be delivered by valentine as supposed to initial delay Beco’z of FCC. Looks like I have to wait till march/April end for pre-order 2.

  29. I hope so, I decided to wait until CES to order, so I missed out on preorder 1.
    I’ve tried to comment before, I don’t know if it got posted though.
    Do you guys think I’ll still get to order at preorder 2?

  30. David:

    If you posted here, or at Notioninkfan dot com or Notioninkhacks dot com, you will likely be on the list for pre-order 2.


    Yes. You will be surprised to know that some of us completely understand manufacturing delays. And we will be happy to be on pre-order 2.

  31. Prantha:
    Thank you for you response. I was concerned mainly because I had seen this in the “Republic Day” post on the 26th – ‘All the members of the NotionAddicts, NotionInkHacks, NotionInkFan and those who commented before 22nd of January WILL be the part of the next pre-order.’

    I’ve followed Notion Ink since I stumbled upon it back in October while looking for a tablet. I’ve followed the blog and I never posted until just after the announcement that those who’d posted would get to pre-order first, back in December.

    I’ve tried to comment three times before, though I’ve never gotten any confirmation before this post, so I’m assuming this is my first post.

  32. For those who keep getting delayed is there a possibility that we get a free gift for our troubles and distress??

  33. I guess those in the delay list are entitled to ask for some compensation, a gift or discount or voucher, perhaps.

  34. +100

    Agreed. My shipment has also been delayed further to 14 February. :(
    God knows what happens on 14 February. Will it be another delay? And delay?
    And delay…

  35. Mine has been delayed until the 14th of February as well. I have had two demo’s of this tablet scheduled and had to cancel both. My company liked what it saw in this tablet and if my testing would have proven how beneficial it would be to students over the iPad that they cannot even access their courses on due to flash, but now its more egg on my face. I realize everything doesn’t go perfect all the time, but with 3 delays now, what more could happen. I just want my ADAM now, I have my CC bill with this big charge on it and nothing to show for it.

  36. I hear they are going to send out a Rohan bobblehead doll that each time you shake the head it will generate another delay excuse.

  37. It should be a secret box that opens 1 week from delivery.. but then on the 7 day it says it wont open for another 2 weeks due to delay…test patience until you smash box on floor and find out that there was nothing in it and anticipation is the only special thing here..

  38. Agreed, I am not looking for half off or anything like that. But it would make me feel better if something could be done to make those of us that where delayed feel better. Even if it is just a extra power cord, a car charger, a case, sd card, a tee-shirt.

  39. John Velas said, on January 30, 2011 at 23:02 I do not want anything special, just do not lie.. I cancel already.

    Robanada said, on January 30, 2011 at 23:41 Can I have yours?

    Robanada, no you can’t have someone elses, because they aren’t shipping.

    I will sell one of my two pre-orders right now, I have an LCD with 3G that I am not going to keep now.

    I am still trying to decided on the Pixel Qi with 3g, I am very close to going down and just picking up an ipad, since I could be using it this afternoon

  40. Why would you need anything special if you cancelled?
    Anyways, thanks for letting us know in public of your decision. I will ask Rohan to give me your place. ;)

  41. This is Bull Sh@# I have been following notion Ink for a while now been there since the start!!! A feel betrayed! There are so many tablets coming out and im still a loyal Adam supporter But come on guys! Send us our tablets! And I think we should get a discount or maybe an app cash card!!! Case or something!!!!!

  42. Free Gift? How about some of those colour customizing strips it was claimed would be available about mid-January? N.I. and “partners” were probably planning to sell them for $5+ each, but they couldn’t cost more than $0.05 to make and nil for shipping (if it’s in the same box). Ferrari Red, Royal Blue and Daffodil Yellow (primary colours) would be enough to suit just about anyone’s tastes, cost almost nothing, and go a long way to improving the mood of those 5.31% who are suffering.

    Just an idea…

  43. Last night I got mail from notion ink regarding free special gift included with my Adam since it ships on 14 th feb. Hopefully they can keep their promises this time without any delay’s in shipping.


  44. Good idea! (because I will be one of those who will benefit). But it may lead to further delay…

  45. Ah – that’s thinking outside of the box. Uh, inside of the box. Some people don’t like bright colors; you’d need “black as my soul” and “spork titanium” as well.

  46. @Hoodoo: +1 yes, good idea, then the people who already have received their Adam will be jealous of the people who only got them shipped on the 14-th or 15-th :mrgreen:

  47. I’m in the same boat. Each time I have been part of the small group of exceptions. 6 weeks of delays leads me to believe there is something else causing problems.

  48. Mine delayed too. Notion can you publish a list of number and names of all the people who’s shipment is delayed till 14th. and also how manu screens were broken in shipment and the order that was canceled…

    Or every one who’s shipment is delayed can you please reply to this post to see how many actually are delayed and what is 5.3% really means in numbers.

  49. I’m in the same boat with you guys. part of the unlucky 50**? people who’s shipment got delayed from Jan 9th thru to Feb 14th. I’m disappointed…..but not as bad as before, kind of resigned and got used to it. My only hope is that when I eventually get one, it works well.

  50. You really think Rohan is going to make a stupid mistake like that? A lot of people would be very upset if they found out that their name has been made public for some reasons like the one you mentioned!

  51. By reading all the answers 5,3% must be a huge number of frustrated pre-orderers. Mine was also delayed for the forth time – now it’s the 14th aswell.
    Like Sudhi said, I was also disappointed, but it is more annoying to me.

    Many of my friends ask me if my tablet is already there, because I got on their nerves so many times in the past, when I informed them of the present status and what magic things it will be able to do. And what can I say right now…??! nothing :(

    My greatest wish ist, when the Adam finally arrives, that everything is working fine, the PQ-Display has good contrast, good colour for watching videos and good reading modus for reading books, that it has high performance and all the other specs an features which are announced on the website.

    Right now I’m a bit frightened, that my expectations are too high – meanwhile, so that I can only be disappointed, when it finally gets to me.
    I hope NI will prove me that black is white ;)

  52. dnt bother with free gifts……lets just hope that first of all our adams ship on time and secondly they all work perfectly fine like the way it was demoed at ces.

  53. I realize life can create unexpected difficulties but this being the 4th change in ship date for me, I believe there should be some compensation

  54. While a two-week delay can be frustrating, I think it’s much preferable to the alternative: getting a very unusable Adam that needs to be shipped back. Just remember everyone: the rest of us are waiting even longer to get ours by getting in the second round of pre-orders. ;-)

  55. Gah, my bad, I’ve seen people saying both Sintek and Sinotek and for some reason thought Sinotek was the correct one. Two completely different companies, at any rate.

  56. +1, I tried to preorder, got screwed by the server, but my gf (who didn’t have an earlybird link) got hers ordered. Then she didn’t tell me it was open xD

    So I’m waiting on round 2, too. Every time she starts bitching about the delays, I remind her that I didn’t even get mine ordered. =(

  57. true people rushed NI for the tablets. Now the first batch without the update caused lot of problems. Im sure if it was delayed by a few days the update would have been installed at factory.
    The product is seen by all the OS and basic software is seen by users. At least now there should be no rushing NI on deliveries.

  58. Where do you come up with a two week delay. My order was on the 9th of December and the first estimate was for January 9th, is it not estimated at February 14th, that is 5 weeks, and what possibly makes you think they can hit the 14th ?

    they have no credibility at this point, I find it amazing that people are still asking about when pre-order 2 will start.

  59. @David: We come up with the 2 week delay because when we ordered, we were told that it was going to take 6 to 8 weeks before Notion Ink would ship. In my calculation the 9-th of December + 8 weeks is the beginning of February. The last shipments will go out on the 15-th, hence the two week delay.

    The 9-th of January was given to you AFTER you ordered. It was an earlier date that Notion Ink had given in their enthusiasm not realizing that things might go wrong that they have no control over. Many people have already had their Adam, so well within the 8 week period, it is a real pity that for several others that 8 week period sleeps by a maximum of 2 weeks.

  60. Delay happens.

    I know it is terribly disappointing for you guys waiting on Pre-Order 1, but NI cannot control EVERY ASPECT of the manufacturing process (of both the company in China that is putting the tablet together, and the companies that supply parts to it).

    Some parts of the manufacturing process are simply out of NI’s control and, because the company is brand-new, Rohan probably did not think to add in a few “fudge days” (or weeks) to the promised delivery dates.

    They want to deliver a nice, working machine to you. Please be patient. I am sure it will be worth the wait.

    BTW – I hope to get in on Pre-order 2 and I hope that Rohan will wait until AFTER Valentine’s Day to announce it. ;-)

  61. Oh just stop it. This is a failure of the management. Yes I do expect them to take into account all these thing before taking pre order. There shouldnt be any excuse except natural disasters.

  62. Ajok:

    Please be assured that Rohan and team have learned by this. And they will not open pre-order 2 until everything is completed with pre-order 1.

  63. Guys, it’s a tough cookie to swallow, ok.
    A major disappointment, don’t get me wrong here.

    On the other hand, all kwew they were taking part in a new business’ Pre Order.
    All who followed this blog, should undersand the learn-while-we-devolop thing here.
    It took three years to develop, and we all invested in that development.

    Rohan mentioned January 8th (Slow n steady…):
    ‘With a good product you can kill whole army, but with a dream you can build Nations. Someone wrote in the comments, they don’t care what dreams we have. I would say if that’s the case, we have seen 100s of tablets in CES, and we all are free to opt for one. But if you want to become a part of a unique history, sense the evolution, hang on, because we are here to do different things, and in unique ways!’

    I guess that still counts.
    A quick Revolution or a evolution (which asks for a long breath); the world’s changing thanks to NI.

    Will be waiting for a nice Valentine’s message.

  64. Hey Ricahard,
    Karen is talking about the ecosystem. Rohan has refered to this quite a few times, and hundreds of comments have been about that evolution/revolution.

  65. Karen,

    That is all very nice and we DID want to follow that dream but it is a TWO WAY process.
    NI have mislead us, we trusted them and all we get is a steady stream of excuses that do not hold water if examined closely.

    I have supported NI and Rohan for 6 months, was in first preorder and have been move 3 times when others have not.

    I desperately wanted to keep the faith, but this latest “delay” was the last straw. People will look at NI, laugh, and go buy an IPAD or XOOM. I am nearly at that point myself.

  66. We all have the freedom to make up our own minds about this.
    If you think you’re better off with another device, go for that option.

  67. Karen,
    as I’ve come to understand you didn’t get the chance of pre-ordering! So it isn’t just for you to make comments… I can’t believe that if you were in our position you would react so calmly. Anybody whose adam is AGAIN being delayed is upset and dissapointed!
    And I wouldn’t be all that suprised if the 14th my ship date will say ‘1st march’.

  68. I won’t be surprised if that happens. As much as we would like to support a good startup, it is also important they understand they need to deliver or the promises they make…

  69. @magic51: WHEN WE ORDERED we were told to expect a 6 to 8 week of delivery time. The order was on December 10-th, add the 8 weeks and you arrive at the beginning of February.

    I agree that NI might have been over-enthusiastic by communicating earlier estimated shipping dates AFTER we ordered. A clear mistake of an over-enthusiastic CEO of a new company with limited experience in how much can go wrong. But from shipping in the beginning of February when we ordered, to the 14-th of February is a very good achievement on any pre-order process. Most companies who deal with pre-orders don’t come even near their initial estimates.

  70. Well I dont think id ever get angry enough to go get a and the xoom is still too expensive.. got my money on the LG tab from tmobile.

  71. I’ve already considered going for one of the other tablets- but then I remember pixel qi and realize I wouldn’t be happy with any of them.

  72. @magic51

    of course you can go ahead and buy ipad/galaxy tab, but what will/would happen in that scenario is that you’ll find after a few days/weeks that although you have purchased a tablet other than Adam and now when many of your friends/colleagues have received their Adams and then at that moment you will grudge with yourself like this -> ‘Goooooosh had i waited a little longer’ i would hav had had an adam with me and not this piece of junk (ipad/galaxy tab). lolz

    good luck my friend in case you decide to switch to the other dumber side (in that case do a favour -> transfer ur adam booking to me, i’ll be more than glad to have one)


  73. Those who wanted the IPAD dont need an Adam. Dont get me wrong IPAD is good for media consumption. Nice interface. But hey no flash in IPAD. The long list of things it does not have is not worth repeating. It is not a bad product as it is defined but for most who are looking for ADAM it is not the product.
    As for XOOM that is with Verizon. When it will be launched remains to be seen. Paying $30-45 per month for 3G connection will put the damper on many. IPAD WIFI only is the major selling product in the Apples tablet portifolio. Which indicates that most consumers are not willing to pay a seperate fee and get tied up with a Service provider. Remember if it is Verizon this tablet cant be used with other networks!
    As for customers outside of US this may come only 3-6 months after US Launch.

    There was a WIFI launch slated for Brazil in mid second Quater.
    So Xoom is not a choice for most people at least for the next 4-6 months.

  74. Hello,

    This is my first post. For that matter it is practically my first post anywhere on the internet.

    A little background. I have been following the blog since last summer. I did not receive a pre-order email yet I still managed to order a pixel qi + 3g when general pre-ordering opened up. I own an OLPC computer with a pixel qi screen and love the screen (despite the software and organizational problems of the OLPC group).

    I am not in general an early adopter, despite having worked with practically every PC since the eighties, both personally and as IT support. I have wanted a tablet computer like the adam since 1981 (not a typo). I considered an ipad (and have played around with friend’s) but the closed nature of the software and hardware, even with jailbreaking, leaves a beautiful piece of hardware decidedly hobbled.

    I have just been notified that my adam will be shipped by Feb 14. I am okay with that. Let me repeat – I am okay with that. Of course, I would like my machine as soon as possible, but if I needed the functionality of a tablet right away there were (and are) options for me.

    Nothing that has happened since I ordered has really surprised me. Every event has happened before to other manufacturers, many times over and often to me as a consumer. The difference for me is this blog and the community that formed BEFORE the machine was released.

    I ordered in December after reading all the vapourware stories and scam alerts, with my eyes wide open. I understood that this was not a general release; that as Notion Ink’s first product there would be, in all probability, hiccups in the process; and that the shipping date was an estimate.

    The work of the Notion Ink Hacks people and the videos made by those with functioning machines lead me to believe that when I get my machine I will be quite satisfied.

    I do hope Notion Ink deals fairly and quickly with those who have received defective units. How that plays out and what Notion Ink learns from the last two months will, in the long run, be major factors in determining Notion Ink’s success in future.

    One final thought. I think people here (and in general) should refresh their understanding of the difference between inductive and deductive reasoning.


    James McCullough

  75. My friend booked his adam a day after me. He received email yesterday saying its shipping while mine has been pushed to 14th Feb. Funny, I thought it was first come first served, talks a lot about the ordering & supply chain processes for NI!

  76. Somewhat agree here. I have followed the ADAM since CES 2010. I even approached several cashed up investors I know to garner their interest in distributing the ADAM in Australia. I wrote to NI asking for info and then replied to their only email about issue and they didn’t bother to reply back :( Now the investors have seen these delays which they understand because they like investing startups…what they don’t like is poor communication and poor management skills. I am still stuck with this iPad which I hated at the start but at least I have been using it nearly a year now. Rohan you need to get a public relations person who can speak good English and know how to evangelize people about your ONLY product. I will wait until the end of Feb and if nothing happens I guess I will need to get on the Xoom bandwagon…unfortunately :(

  77. Very well said Mobz… Couldn’t agree more…

    Surely, the competition will raise up… If it’s not for pixel qi, I will go for Ipad…
    Now Samsung has also acquired ebook screen makers…

    For the moment, just for pixel qi… For the OS hack, xda-developers will be there…
    So, what is the added advantages of Notion Ink beside pixel qi?

  78. Me too…I now think back to CES and the Techcrunch interview by the guy who was hounding Rohan about the device and the future of NI.

    In retrospect, that guy was not way off the mark in term of NI and their ability to cope with in the fast changing tablet arena. NI does not have a clue about how to run a business! It will become harder for them to compete particularly since the tide is changing somewhat and peoples patience is being tested to the max.

    Apart from the terrible reviews thus far, and not considering the lack of communication and total disregard for the truth, NI do not deserve any respect for the way they have handles things thus far,in my mind atleast. It was an achievement to get where they are but the broken promises, false specs and an ageing product which took 3 years to produce, but could not be delivered on time and of good quality is quite a shame.

    I personally think that Ni does not have the funding and have thus prolonged the orders to fit in with their capcity limitations. Holding these funds probably is earning them quite a bit of interest unless it is tied up in subsidising further units which is probably the case. There was no damaged screens and if there was, why has this occured only in the last two days when the devices where actually to be shipped?

    I would demand an explanation for the lying and scheming mentality thus far but I know I would not get one. if rohan can answer one question, that is why has the screens only arrived on the 28th-29th of January, when they were already supposed to be shipped by the 22nd January? Why would Rohan say at CES that the devices are already on a ship to the US, which was ridiculous at the time of comment, and then could not be shipped on time? It is utterly pathetic that we have too deal with a company like this.

    Yes, some will say go and buy another device if we dont like the device or how NI is run but the fact of the matter is that we were all eager to order and wait for the period they had mentioned, even with the delays but the lying is pathetic which should not be tollerated by even the most avid fan of NI.

    I do feel sorry for those who have openly delivered unboxing videos and showed their defective devices yet are not ableto get the device changed.

    I can guarantee that there will be many more disgruntled people who will find that they would not be able to send back their device under warranty even though NI pronounced that this would be the case. For example, if a device is shipped to South Africa and has a problem, the costs to ship it back to China or India for that manner via TNT, DHL or whoever they use is extremely expensive, and even though Ni would have preferential rates, they would deny a certain percentage a return due to this fact.

    The other thing is that if these devices are to be sold to ordinary people who do not know much about things like trying to unbrick your device or load new firmware NI is going to have a major backlash considering that there is no guarantee that you would receive a defect free device or one that has not been opened before arrival.

    Good luck NI, this would be my last device ever purchased from you, and although you will not need my purchase in the future your integrity has been stained by the lies and deceit thus far

    And for all the die hard fans, wake the hell up and stop living in “Dreamland”

  79. karen:
    > with a dream you can build Nations. Someone wrote in the comments, they don’t care what dreams we have.

    That would be me. Dreams aren’t so interesting unless you have the competence to translate them into reality. I want to buy a product, not a dream. Rohan’s head is in the clouds – he wants NI to be #1 in customer service, but seems unable to go about putting that dream into reality, even though the very clear path has been outlined here many, many times.

    Sorry for the humorless post; I’m not feeling well.

  80. Phillip … where are you … we need a doctor for Gecko?!?

    @Gecko, sad to say I agree with you completely about NI and Customer Service, and he had and has so many resources offered here. Feel better soon.

  81. We have a saying at our place in northern India ->

    ‘girte hain jawaan maidane jung me bar bar, lekin aakhir me jeetata wohi hai jo girkar phir kadha ho jaata hai mere yaar’

    lemme translate this for ya gecko->

    One does falls from his horse many number of times but in the end it is the one who wins is the one who rises everytime he falls!

    So if there is the delay, nevermind, be supportive as you have been all these times, u’ll see the problems/delays will vanish as if there were none!

    in the end all i’ll say dear gecko you need to go and see a vet!

    get well soon!
    ;) :)

  82. @ mhasija

    We also have a saying in the US. No translation needed.
    “Get out while the goings good” :arrow:

  83. gecko (and others who are disappointed):

    I am absolutely sure that Rohan planned to deliver on the dates he promised. But, what he did not anticipate were the problems with the manufacturing process – and the delays due to holidays in foreign countries.

    He was not “lying” or intentionally “misleading” any of us. That is kind of a ridiculous conclusion. He has relied on the promises of others, and it is those others who have not met their delivery dates. He did not anticipate broken screens, etc. Granted, he probably should have. But he did not intend to disappoint anyone.

  84. I guess many would understand what you are saying…..
    Get Well Soon :)
    My desi freinds would have liked to say “Get Well Soon, Lucky”

  85. Prantha with the avatar of the cat about to puke (I know because I’ve had that same expression myself recently):
    > he did not intend to disappoint anyone.

    Of course he didn’t intend to disappoint, and I actually don’t care about the shipping delays except as one of a rather large number of indications that Rohan is clueless about customer service and doesn’t seem to know that he’s clueless. He keeps repeating the same mistakes over and over again. I don’t care about shipping with buggy software, either. I do care that some people have received defective hardware and NI has not been very helpful; I’m definitely not ordering until that problem is straightened out.

    Again, I recommend my ill-informed rant here:

  86. levpius:
    > My desi freinds would have liked to say “Get Well Soon, Lucky”

    Thanks, Levpius. I hang around Javanese a lot more than Indians, and the word “desi” always makes me smile, because to the Javanese, “desa” means “village,” and sometimes it’s not exactly a compliment. If you say something “Smells of the desa,” it means it’s crude and backwards. The extreme irony is that the Javanese got the word from Sanskrit in the first place.

  87. @gecko: You sound really sick IMO. This would be really silly humor if you trying to make fun of the word ‘desi’

  88. Delays happen and I can live with that, and this is a start up. However, each time a small percentage of people get effected by delays. It is mathematically improbable that the same people compose that group, but it seems to be the case here.

    If the factory cant keep up with demand then say so. If the factory will not assemble until they are paid upfront due to new business credit concerns just say so.

    Adam will get here when Adam gets here. In the mean time give us the straight story.

  89. @levpius

    Actually, am feeling a little better – I stopped throwing up, for one thing. If you ever get sick, I recommend to stop throwing up, you will feel better. Also, I wasn’t making fun of the word “desi,” just mentioning that it means different things in different places, and it’s kind of funny, or at least ironic, that it means “rural” or even “country bumpkin” in Java, which got the word from one of their great civilizing languages in the first place. (Although there’s still a lot of Sanskrit in places of honor that you might not expect, such as the “triwangsa” roofs of a lot of the mosques, which the local imams are happy to report came from Hindu influence.)

  90. @Gecko,

    If Gecko has to post a humorless one, it shows how most of the fans have been stretched to their limit!

    Please Rohan, ACT!

  91. gecko: thanks for your silly research. I do understand your point was about “means different things”. With your zeal for flaunting your knowledge, you tend to become insensitive, as I have pointed out previously ….

  92. @levpius

    Sorry that you sometimes have to keep me in line. It’s a tough job, and it’s very generous of you to do it.

  93. Karen.

    Rohan’s dream and vision is nice and all.

    But I live in reality, and reality is a cold cold place.

    In reality $500+ is a lot of freaking money. In reality a tablet PC doesn’t change the world.

    In reality companies that lie to you consistently and take your money with no product are companies that deserve to go out of business.

    I’m sick and tired of Rohan’s dream. # months ago maybe I would have been willing to go with him. But now it’s put up or shut up time.

  94. @ all.
    I should have been clearer i guess. The ‘world’ of home appliances, tablets, PCs.

    Pinpoint yourself a deadline/point of no return, and step back and wait.
    If you come to the conclusion that point has passed yet, cancel your order.

  95. Yes…dreams have to be translated to reality.

    @ Karen…
    Forgive me if I don’t have the “vision” to see the dreams. I want the product on hand to share the dream and enjoy it.

    You keep saying cancel…but Cancel with 5% penalty (or should it be 5.31%?). We are being held hostage here.

  96. See also my humorless attempt at amateur psychology here:

  97. I tried to spin this yet another delay. I’ll see it another grace period for me to think what to do with my order which is filled, guess who knows when, and started to look around. It makes me feel better.

    @gecko, you look reddish in NotionAddicts forum. Hope your temp. is rising dangerously high.

  98. Ha ha The impatient generation is learning a lesson in patience! That too from the gang leader of the impatients!!!:)

  99. It has nothing to do with impatience. It has to do with having the rug pulled out from under me numerous times while Rohan stands over me with a trollface smile.

    If the ship date had been Feb 14th from day 1 I wouldn’t have cared. If the issues with the screen had been talked about as soon as it happened, not when some guy pointed it out on a forum, I wouldn’t have cared as much.

    What pisses me off is Rohan inability to learn from his mistakes. His inability to communicate in an efficient manner. This is actually the first time I got an e-mail telling me about a delay. The last two I only found out about because I checked the pre-order page.

    The customer service has been horrible and at times dishonest. THAT is what pisses me off.

    So get out of your generation bent or go tell some kids to get off your lawn. Either way don’t tell me I have no right to be pissed.

  100. @Karen,


    So much for you living in the real world: In all history, a dream never built a single nation, conquering Armies formed EVERY SINGLE nation on the planet.

    You do realize how deluded you are right? You’re not even close to what ACTUAL history has wrought.

    When your done sniffing the “happy glue” please pass it to someone else.

    My God there is no hope for humanity with people who fail to realize who the human race really is. You are an animal that fought and perservered its way to the top of the food chain. The weak amongst us used to persih, but today, we protect the weak, and hence we have weakened the heard…we are on a slow course to self-annihilation if you havent been noticing.

  101. Not Australia and NOT THE UNITED STATES OF AMERICA.

    BTW – Tunisia got rid of their autocratic dictator, Zine Al Abidine Ben Ali, as well as the oppressive regime that controlled the country a few weeks ago, and the people of Egypt are getting rid of their autocratic leader, Hosni Mubarak right now.

  102. Chebbinator:
    > Its just a friggin tablet and a dream not a Anthropology blog!

    I was thinking a alternate-history blog, but your point is well-taken

    > the people of Egypt are getting rid of their autocratic leader, Hosni Mubarak right now.

    There’s I think a Jewish saying which is appropriate: “From your lips to God’s ears.”

  103. I was moved to the 14th and have not received any e-mails at all, I already checked my spam folder too.

  104. Me too, and I didn’t receive an email about the delay.
    Rohan, are you sure you have everyone’s email addresses used in our pre-orders?
    I emailed pre-order support and no replies.

  105. Please check in Junk mail folder. I did got the date changed to Feb 14th. bad luck for me..But will wait for issues to be resolved..

  106. I was in the 5% that got delayed…but did not get any email. The only way i found out was by checking the shipping data status.

    So…Rohan….where is the email?

    I thing you should consider give the 5% of us who got delayed by 2 more weeks, access to the Genesis marketplace with fee downloads of atleast 5 apps…as a consolation!!!!


  107. Hear, hear,

    I got two postponement e-mails already, my birthday has come and gone in between, and sure I am disappointed.
    But all my life I have had poor quality items bought from so called reputable and long standing manufacturers. It is a fact of life, unfortunately.

    I never expected (and still don´t) to receive an Ipad killer … to me that item was and is unnaceptable, but I´ve got to admit the screen is gorgeous – my Adam-to-be will sure lose in that score. And I was too late to order the PQi screen (but that screen would come even shorter, I guess).

    None of this matters if the Adam eventually arrives in good working condition – I will still feel that somebody up there (in India!) is taking a shot at the big guys and could perhaps succeed. If that happens, who knows, we´ll finally have a decent tool to use in the classroom (the OLPC never was) and I might have helped a bit.

    For me it is worth the gamble – and that was what we first pre-orderers were doing at the time. My stakes remain at the table.

  108. +1, do agree with @Luiz.

    Yes NI has its shortcomings exposed here time & again. BUT

    if I get my adam, its still a very good buy. The tech specs were unique till Dec2010 & maybe they will have competition from Motorola/Toshiba in 2nd half of 2011. The PQ might give some an option not to purchase kindle/nook (its unfair to compare PQ with IPS of iPad).

    For what one pays to get adam, compared to iPad prices & rumored Xoom prices, adam is still a worthwhile option for tech savvy folks.

    I would love to see adam succeed & get a significant market share of the est 37+Billion tablets on sale in 2011 but I think NI has to do much more to get there. Iam usually scared to give suggestions to wide audience but here you go NI:
    1. Work on schedules (keep an optimistic one internal to you & keep a pessimistic one for your customers, including blog sites).
    2. Get a decent customer-support link on ur official website with options for queries & FAQs & a Phone support (yes, NI needs it now since it has customers).
    3. Adam is a consumable and like any consumer product, its appreciation would only grow if it has a “Touch & Feel ” element to its marketing. That means NI needs to tie up with best-buys & Fry’s or whoever is the leading consumer electronic mart in all target countries: Provide a demo adam in shops with trained sales folks. That would change the game for NI even if customer has to order online after having the “Touch Feel” experience.

    for the tech part, Iam sure NI is already competent to get that right as it has got this product thought 3 years back! (all IMHO).

  109. -100

    I have never bought crap in my life…dont you do research before you buy? This says moire about you than anything else.

    Im tired of people saying we are like beta testers…we aren’t beta testers. Rohan never presented the adam as anything but READY.

    BTW pre-orders are NOT pre-production units…no no no, it is illegal to sell pre-production units that have not gone through the required testing…these are production units and Rohan reffered to them, as such himself. I never signed up for a science experiment, this whole adam fanboy/girl crowd is sickening…DRONES everyone of you.

    You show no capanbility to discern BS from reality. He has repeatedly lied on Video too..on they are on the boat as I speak, he says. or hey we have scratch proof matte glass, or this GPS is the best, or it has 16GB of on board memory…al on video..ALL LIES and you fools make excuses for him.

    JC Fields was right…there is a sucker born every minute, this blog is proof of that, and dont for a second think that you dont look gullible as hell to Rohan.

    Use your brain, The reason he continues with the lies and spotty information is you have shown how niave you are and accept his excuses every single time. At this rate he can get each of you imbiciles into 2014 and you’ld still be saying I cant wait to get my Adam 1 .

    He is the CEO for God’s sake, he knows exactly what is broken and when it was broken, and yet, he tells you all is fine, or your getting this , that and the other thing full well knowing he isnt giving you any of that stuff at all…but… you buy it every time…like those huge lollipops at the amusement parks…i think they call them…All Day Suckers!

    the site Notion Ink Fan should be called Notion Ink Drones

    oh one more thing: Im tired of people saying the adam is superior to the other tablets being offered…its not. The XOOM specs kick the crap out of the adam specs, which probably why Rohan lied so much about the specs at CES…wake up

  110. WTF Rohan, pushed back AGAIN??
    And no mail in my inbox too.

    (5% delayed again.. seems like a lot more when you scan trough the replys)

  111. Pathetic service and most likely a pathetic excuse of a product after being lied to and taken for a ride. Those guys who mentioned earlier that this was a fraud were right!

    I have defended Ni at every end hoping that given a chance they would prosper. I now realise that their lies and deceit are incomprehensible. Why would a company, even a startup, with a massive fanbase do everything in their power to screw it up.

    Lies about the specs
    Lies about the shipping dates
    Lies about how many people were moved from the 9th of January
    Lies about the devices being ready to be shipped (All the pics they have showed yet they mention that the screens were damaged now after the specified shipping date, my question is were those pics of devices without screens?Were the screens still in transit when those pics were shown?Why is the hell were we told that the devices were ready to be shipped but had to follow a que of sorts which postponed the shipping date?)
    Lies about the 5% that are delayed (Clearly this is a pathetic attempt to con us!. We are not idiots Rohan so please do not treat us as such)
    Lies about the matt screen
    Lies about being scratch resitant


    To top it all they have the nerve to talk about pushing up the date for the February orders. why the hell, if the January orders cannot be shipped would the February orders be on time. Who gives a crap if the workers are reading the blogs. It is not their fault, nor do they care as they would probably be paid for it (lets hope so) and why should that be used to calm our fears?

    NI is quick to talk about Adam 2 yet they cannot delivery on Adam 1, which after reading and watching videos reviews thus far, looks sub standard to be honest. Whats the difference to the Tegra 2 Viewsonic gTablet then?The GPS, based on reviews still thinks its in China for crying out loud. Bricked devices…How the hell is an ordinary person going to take it when they get their devices with screen problems, software problems and possibly a dead device.

    No market
    No Genesis
    No Flash
    No RADIO
    Requires hacking to make it work decently
    Warranty probably is not going to mean anything to get the device to a working condition

    “We could not have expected the accidental damage of the touch screen shipment” —-Please Rohan, I am not an IDIOT so do not take me for one! Why had you not mentioned this a week ago as I would assume that the devices to be shipped on the 29th should have been done by then! Or are you saying that the screens are put on and shipped immediately?Is there quality control? are the devices tested in such short notice…Please do not feed us your bullshit!

    I hope that the blogs such as techcrunch and engadget pick up on the NI incompetence and lack of communication as well as the sub standard products thus far!

    An email notification of the delay would have been nice and I would have understood but since you think we are IDIOTS I have lost all respect for you and your team.

    The Notion Ink hype was pushed forward by your fans yet you treat us like imbeciles..

    You have lost many fans in the last week and I am sure it is going to continue unless you cut the bull and stop thinking that your NI FAMILY with stay together for long

    Rohan, I would liek to formally tell you that you are a LIAR! Now deal with it and get your act together, you and the other 100 employees who are part of this sham!

  112. same here.

    the lies from NI are much more frustrating then the delays itself.

    honest communications about delivery and delays give customers peace of mind and understanding, lies and cheats piss them off
    one would think that, after all the screw-ups before, NI and RS would have learned a little lesson

  113. NI couldn’t anticipate that one of their shipments was going to be damaged!

    ffs, this is a PRE-ORDER, then you should be aware of the risk that the product might get delayed AND that the product might not be working 100% yet. This is a very small newly founded company, so if you have any common sense at all you can figure it out by your self that it can emerge complication with their first shipment ever in history. They don’t have the same experience and/or resources as HP or DELL have.

  114. @Simo,

    hey genuis…why does the group that ordered first move to the end? we were suppose to get our adams 9 January now we are at 14 February. meanwhile the group that was to get their in february gets them TODAY? that doesnt remotely sound a little UNFAIR to you does it? You dont think maybe we should be PISSED?

    You really are a simple minded fool aren’t you. My God, there is NO hope for humanity with so many fools.

  115. Can you give us some things to look forward to? I got the ‘delayed until 2.14’ email. I am disappointed but it is an unknown startup. I knew that when I ordered from them. But a glowing review would help with the wait :)

  116. there are user reviews on notioninkhacks

  117. @Jevon, the video fm adam looks pretty good. Its got good resolution, good focus, white balancing and good brightness adjustment on a moving base! Thanks for the pointer, feel good about the camera now.

  118. there will be now ADAM2, because NI will closed this year, because of bad customer service an not telling the truth.

  119. There will be now, will there? Then when exactly is this now? Plus how an now where are going this to happen?
    Rohan’s only mistake appears to be not formally publishing certain business decisions before discussing them here. When’s the last time the CEO of Panasonic personally addressed a requested feature for you within 48 hours, and did he/she start following the blog regularly afterwards?

    I’ve been building systems for 15 years and I have to agree with James that after hoping since the 80s for a simple, functional touch device. Had big hopes for the iPad, but after seeing friends use theirs and having a couple demos done by salespeople, I never saw anyone try to convince me it they used it for much besides games, videos and a little browsing. I needed something for heavy reading and jotting the occasional note in any lighting conditions, figured I could wait another six months after the first 20 years. The sad thing is, resistive screens could have been cheaply combined with projectors decades ago, but robust GUI code is just now making strides thanks to Microsoft’s wonderfully stagnant era.

    Bottom line is, Rohan has established a direct line of communication with his customers and made good on keeping us up to date. He seems mostly to be proving how fickle the attention span of our beautiful USA hype machines can be.

    Face it folks, the vaporware argument is over. All Notion has to do now to keep their foot in the door is tread water and continue treating their customers with respect. To put it another way: If a businessman tells me he expects a shipment in 6-8 weeks, then tells me 5 weeks later that there’s been a delay, I’m thankful to hear about it ahead of time. If I ask a businessman why the phone he sold me drops calls when I hold it like a phone and he tells me to hold it like a CD, I probably won’t do business with him again any time soon.

  120. @ Ben

    Since we’re getting into a PC pissing contest in this forum, I’ve been building PC systems for nearly 25 years, and have worked with midrange and mainframe equipment since 1974. We worked with small vendors as suppliers and maintenance, etc., and this is not how you treat customers. They are being ignored. When we are informed, usually it’s at the last possible moment, and then some. The information is usually obscure, and/or ambiguous. Not everyone who ordered a Adam knew going in, that this is how startups sometimes operate. I knew. Quoting great philosophers, doesn’t ease their pain at this point. They are just pissed. Let them vent, it has to be heard. SOME of you who got your systems, are now nice and calm, but bitching before hand. Don’t take away their last avenue of relief. To many up and downs for them. Some have left and want a refund. Let them leave with some dignity, and without ridicule. They feel bad the way it is. Don’t rub it in.

  121. I understand the problem and accept it. I hope this down time will allow NI to get the software bugs addressed while we wait.

  122. I am sure that the bugs will be addressed and that Eden will work much better on the second and third batches of Pre-order 1.

  123. I think he means those mysterious “Let” people are good drummers. That must be it. At first I thought he said “Let’s have positive discussions!”, but now I see my error. :roll:

  124. I know that the Adam has been riddled with delays. However I can understand this one, I have worked in a factory for years and done my time in shipping and receiving, these things happen. Everyone gets pissed off, from the worker driving the forklift up to the CEOs. I hope that the delay is a over estimate, but I do understand how this happens. Good luck. (Hoping to get my Adam in February)

  125. Let me just clear that up.. Its NOT a late estimate. NI does EARLY estimates that turn out to be later than said. I dont know when they will learn but its always best to estimate say feb 5th instead of the 29th like they did.. so when its delayed its NOT SUCH A BIG DEAL

  126. Rohan said, they already had a cushion built into the estimate, so they aren’t giving a best case estimate, they were given a worst case estimate and now they missed that by a mile. stop makeing excuses for them, Notion Ink doesn’t have a clue what it is doing, it is flying by the seat of it pants, as the saying goes, and fighting one fire after another.

  127. yea so you totally didnt understand what I said.. nor read my other posts im sure. Def not sticking up for them.. im pissed… what I was saying was they give EARLY estimates.. meaning best case scenrio and they always miss it.. they should have given us worst case estimates never change them and then we wouldnt ever feel like we keep missing goals.

  128. Respect your comment BUT there are about 50 of us that were in the 9th January mess up who now have 14th february, but others have NOT been moved. SURELY fairness would say we should NOT have been moved but given priority.

    This is how PR works best.

  129. 50s here.

    Actually, I don’t see any problems to find 50+ Adams out of the cancelled lot and send them to us, seeing that some guys DID get their shipping details today.

  130. Exactly how does it make sense that I being on the jan9th -jan15 -jan29-feb14th shipping delays doesn’t get a priority to be shipped. what is the logic behind that? I woke up this morning hoping to get my shipping info instead I get your tablet is delayed again.

    Fool me once shame on you. fool me twice and three times and now a 4th time? Shame on me because I must be crazy waiting on the same thing but expecting different results.

    There should be compensation for this. No other business would be allowed to “tear you a new one” and be able to make it. I understand there are followers and people who want to believe. I was one of them. If NI doesn’t offer some kind of compensation then sorry for these countless mistakes I would rather take the hit and cancel my order then keep waiting for something that should already be in my hands because it’s paid for. It’s the principal of the matter. It’s bad business practice if a company (startup or not) to let this kid of bad customer service (regardless of what Greg states on his site) to let happen.

    They shouldn’t have let the pre order happen unless they were almost ready to ship. if i knew that the first shipment wasn’t shipping because they didn’t even have fcc then i wouldn’t have even put my money down. For some reason i read that they had fcc and bought. Maybe i just miss read it or maybe it was one of the “India people don’t like to say no” things and was a work around. Who knows.

    Things to take back from this:
    1. Don’t pre order something. Its just about on par with stupidity as standing out in a line for 3 days to wait for a consumer product, but at least in this case I would have gotten my item.

    2. Any company that takes your money and keeps on pushing back actually giving you your item ie more then once. cancel your order right away they are not very predictable and are laughing at you that they have your money and you have nothing to show for it.

    3. A company that talks about dreams and family and all that hippy stuff is blowing way to much steam out their butt that should be put toward getting their product out the freaking door, is just trying to buy more time and trying to make you feel good about yourself even though everyone knows your getting screwed.

    so on that note. GL with everyone who has gotten there adam, gl to everyone who is getting shipped today and gl for everyone who still has their thumb up their butt waiting for their adam.

  131. Dear Topherthehidden, many companies work with pre-orders. There are many reasons why they do so:
    – to give long time customers an option to get the early release
    – to create a group of first time users so any final glitches can be ironed out before the product is mass produced
    – to get the financing to do final development or start the manufacturing process
    – to demonstrate to financiers that there is a market
    – etc. etc.

    Pre-orders exist in almost every industry that provides a tangible product. From cars to computer games, from clothing to . . . tablets.

    Nobody is forced to enter a pre-order phase. After all it is a high-risk process. The product isn’t there yet (e.g. Tesla’s electric car) so there is a high risk. In addition a quick search on the Internet shows that for pre-orders delivery dates are postponed more often then not (sometimes running into many months or even over a year), specs change, often the price increases and you run even the risk of losing your money.

    So in general people only do pre-order when the company has a very good reputation, when they want to support the developers, or when they see something that they really, really like.

    Among companies that open pre-orders, Notion Ink has beaten most odds. They were a start-up with no previous manufacturing experience, they offered complex high tech hardware that had not been produced in that combination before, they paved paths were others didn’t go (building a multi-tasking environment on top of an operating system) and offered a low price as well as a very tight delivery period. Entering a road to failure was written all over it.

    And yet they didn’t. They produced the tablet, they impressed their audience, they got good reviews, they even started delivery well within the period mentioned at the time of pre-ordering. And now, apparently due to a problem with one of their suppliers, they are unfortunately 1 or 2 weeks late on the delivery of the last batch.

    That achievment doesn’t mean that Notion Ink has made no mistakes. From a PR point of view this blog has been both a blessing and a disaster. Personally I think that it is more a blessing, but that is a personal opinion. But if Notion Ink has done one thing, then it is proofing that even pre-ordering from a company that has all odds against it, can be worthwhile. We will all get what we ordered. Too bad that for several of us it will be a one or two weeks later then promised originally, but taking into account all the odds against them, they have managed an incredible feat.

  132. @paul

    +100. i support what u said… Rohan is not delaying purposely. he is as helpless as we are… he is at the mercy of the manufacturers and the shipping agent (DHL) to ship adams to their respective owners. NI does not have enough money yet (like samsung) to manufacture in their own factories and ship by themselves… when i ordered my windows vista when it first came out, they delayed it by 2 months!!!. even microsoft delays their shipment…

  133. I seriously think that the February folks that got “preponed” ended up getting put ahead of the famous “50” that keep getting stomped on.

    Btw, I think I figured out why Rohan thinks it’s 5.31% that got delayed. In his calculation of 50, he lost one place, so it’s really 500 and he keeps carrying this figure through to all his calculations. The real number is closer to 53%.

  134. @Paul Schoe

    Very good comments! You are among the very few (including me) who still have not run of patience and appreciative of Rohan and team.

    I am not in the group of 50! The grp is bigger than 50. My shipping dates were/are 15Jan>29Jan and now 14Feb.

    “…but taking into account all the odds against them, they have managed an incredible feat.”
    I completely agree with Paul. (I have been working for the last 35 years in IT serving almost all major auto and aero companies. I am a developer and designer with auto background.)

  135. I am also part of the 1/9 > 1/15 > 1/29th > 2/14 group…. very disappointing to say the least.

    I honestly would not be surprised if I can get my hands on the Xoom before I can get my hands on my Adam. (And I just found out about the Xoom about a month ago!)

  136. +1

    Im one of those “50” lucky customers, first move to group 1 to group 2 and now move to 14

    Thats just unfair with us.

  137. Agree. But i’m not sure about the “50” number…there were more than 50. And what the heck is this 5.31%? 5.31% of what? And what has happened to the “preponed” orders from Feb to Jan 31…do they get it before the 29th batch?

  138. I don’t get where people keep coming up with 50. I’m one of the ones being postponed rather than preponed to the 14th. The 5.31% is of the total number of 29th shipping date. By the way that group (including me) was a small batch relative to either the earlier shipment or the preponed (Feb now Jan 31st) shipment. While frustration, disappointment and the natural but rather useless emotional reaction to it of anger are expected this is simply a issue of damaged screens. Some worker opened up the next box in the stack and found damaged screens. They call Rohin, he calls the supplier and they decide the whole batch needs replaced for quality assurance sake.

  139. – Order Date 9th December 2010
    – Original delivery date 9th Jan 2011
    – Pushed to 15-22nd Jan 2011
    – Pushed to 29th Jan 2011

    AND NOW pushed to 14th Feb 2011 !!!!

    Rohan – I’m extremely disappointed with Notion Ink. Why did you have to wait until this time to update the status of my delivery?

    I had high hopes of Notion Ink and Rohan – now I feel betrayed by them.

    Do not come back on 14th Feb and give me an update saying it is delayed.

  140. “Do not come back on 14th Feb and give me an update saying it is delayed.”

    He won’t that update won’t come until the 15th or later, they never give information timely, our orders where supposed to have already shipped, and I got no email, I just got to check my status on today and see it is changed again, and Rohan headline just a few hours ago was

    “[30th Jan: Adam on its way, emails are being sent out]”

    So what happened between Rohan updating the blog with that and a few hours later, telling us it is delayed to the 14th

    Does he really have no clue what is happening in his company, explain that, a post on January 30th, saying they are on there way and a second post on January 30 saying they are delayed 2 more weeks.

    LIES LIES LIES that is what it is.

  141. Rohan was sending emails to just the people whose Adams are being shipped right now.

    The people waiting in the third batch of Pre-order 1 will not get an email (yet.) Rohan is letting them know the estimated ship date on the website at “” When the Adam is “on its way” (meaning that it is actually being shipped – and in transit to you), he will send you an email to let you know that your “Adam is on its way.”

  142. Prantha, do you think that is a good business practice? The customer is the king, and if you do not treat them like one, that is the biggest mistake that any business can make. There is absolutely no excuse in not keeping the customer updated, all the time.

  143. He will not. I have never received an email from notion ink. And I ordered two tablets. Both have been delayed repeatably. And never have they sent an email

    I also emailed customer support about 6 hours ago with no response and I don’t expect to get one. They seem entirely incompetent to me

  144. Dave:

    If you ACTUALLY bothered to read what I wrote, you would know that you will NOT receive an email until your Adam is in transit; NOT if it is DELAYED, which you can find out from going to the website.

  145. “Prantha said, on January 31, 2011 at 05:04

    If you ACTUALLY bothered to read what I wrote, you would know that you will NOT receive an email until your Adam is in transit; NOT if it is DELAYED, which you can find out from going to the website.”

    Prantha, if you ACTUALLY read what Rohan said
    “All of you who pre-ordered and helped Notion Ink start building the community must have received an email today. One email is on the confirmation of shipping and the other one is on the delay.”

    See, he said, one group would get the email telling then it shipped and the other would get the email telling them it was delayed.

    Sorry, Prantha, but you are ready what you want to hear, not what is being said


  146. only 5.3%? I can not believe …. it is assumed that only 50 people passed on 9 January to 22 February, and now this …. and we can not believe …..

  147. Just like they can’t ship Adams, they can’t do math.

    I think it’s pretty obvious by now that it wasn’t only 50 people that got bumped from Jan 9 to Jan 22.

    Likewise it’s not 5.3% that got delayed even further to Feb.

    I bet it’s closer to 500 and 53%.

  148. i also believe in this math. I bet they sold 1-2 thousand tablets as ‘preorder’ and at least 50% have not had theirs shipped.
    I mean everyone that ordered is on this blog, but there aren’t even 500 people that seem to have one, and there is a poll of close to 200 that got delayed….

  149. I can’t believe Murphy can give me so much of a trouble. One among the unlucky 50 and now one among the unlucky 5.3%. What are the probabilities. Can’t comprehend this one. Are the one moved into Jan from February also getting moved? Ideally they should be ahead of the unlucky Jan ones. Right? Even after that am I still in the 5.3 %. That is even more difficult to believe.

    Yes I am disappointed. Very much so. It seems to be a never ending wait.

    Others might jump in and say move on.. choose another tablet if you have to. No I am not doing that. I want Adam and only Adam. But the wait is agonizing and now very disappointing.

  150. BTW angry does not truly reflect the feelings we have for NI are the moment.

    DO NOT mislead and let down your first preorder customers as they will determine the fate of NI

  151. @Rohan.
    I and many others appreciate all of the hard work being put into your company as well as your product. I understand that there will be bumps along the way and I support Notion Ink whole heartily. keep up the great work.

  152. I understand you supporting the company, but where is the great work, so far, the first adams have shipped, and the GPS doesn’t work in half of the world, that is a lot.
    there is no genesis marketplace, no longbox support, no youtube, all these things are a major failure,

    they had to rely on notioninkhacks to get the word out on how to unbrick your adam.

    becasue they don’t have a support formun, or anyway of effectively communicating with their paying customers. I personal have ordered two adams, and have not has a single contact from them, the only thing I got was a credit card confirmation from the processor, so I know they have my email, since I got that.

    Oh yeah, I dd get a status update that my tablets are delayed yet again.

    But please where is the great work at ? there is great potential, but there has not been great work done so far.

  153. Completely agree. That’s poor form to know that a number of the shipments were impacted BEFORE a targeted date, but not notify them until AFTER the date was missed.

  154. Hi Rohan,
    I have been following Notion Ink since last December and have been very patient. Today I went to check my preorder and it now says Feb. 14. It’s disappointing because since last year I have seen the delays from April to summer to Fall to November to December to January and now February. I have told many people about the product and now this happens. I was scheduled for Jan. 9 than to Jan. 29 and now February. My enthusiasm for the product has really been snuffed out. I just want to let you know that I am frustrated and would like to know why am I being delayed again? Thanks.

  155. correct. they tell me ‘just another 2 weeks’, but really Ive been delayed over a year waiting…. Its just that now I have sent the money 7-8 weeks ago

  156. If you don’t recieve your product within 12 weeks you should check with your credit card provider about chargeback requirements. If u order with VISA or MC you can challenge a charge within 3-6 months depending on your agrrement. Therefore you get your money back if the merchant does not ship your product. Just tell the provider they failed to deliver so you believe it’s fraud. I know. I have a merchant account.

  157. Your comment is awaiting moderation.

    Yeah, I am one of them 5%, that sucks… I cancel yesterday because I knew something like this was going to happen. I do not want it anymore.

    Nice email:

    Dear John

    Greetings from Notion Ink!

    We understand that you have been eagerly waiting for the arrival of your Adam. However, we regret to inform you that a fraction of our touch-screens got damaged during transportation due to which your shipment has been effected.

    The Chinese New Year holidays that are in the first week of February further add to the delay. However, our touchscreen partner, Sintek, have agreed to work through the holidays and deliver the screens as soon as possible. We are afraid that until we receive these touchscreens, your device would not be ready for shipment.

    The estimated date of your shipment would be 14th February 2011 (Buffer included).

    In case you need any further assistance, please contact the Notion Ink Support Team at “”

    We thank you for your continued patience and co-operation in this matter.

    Warm Regards
    Notion Ink Support Team


  158. Have you find any replacement yet? Better than Adam?

    I am in the same situation, and looking for options….

  159. All of these other tablets have a price point above $600. This is one thing I don’t understand. Everyone was excited because the adam was offered at a much lower price than the IPad but now you ppl are talking about buying tablets that are the same price. Wtf! Yall can keep those tablets as well as the Ipad. And can you really be serious about the rim playbook? Who the hell wants an oversized blackberry storm?

  160. Viewsonic G Tablet…comes with 2.2 but you can flash it to any ROMs from XDA including Eden :)

  161. GTab with custom ROMs from XDA is 100% better than what they ship you, by all accounts. Expect a similar result from XDA for the Adam, only sooner. (they’ve learned a lot about Tegra devices in the last few months)

    Unfortunately, almost every review of the G-Tab agrees – the screen is terrible. If the GTab2 has PixelQi or Mirasol, count me in. Adam still wins so far.

    Another dark horse in the tablet race is the Advent Vega (£250 in UK). It’s in the same boat as the GTab; cheap, with some great specs behind a bad screen and woeful software. Their launch was plagued with delays and miffed customers too, but it’s out there in the wild and available now with XDA support.


    I still believe Adam is the better tablet though. One day I might actually be able to get one… :neutral:

  162. I’m looking into LG G-slate (form T-mo on 3/23) and Toshiba Tablet (USB, min-USB, SD, a replaceable battery).

    I think whether one tablet is better than Adam depends on what we need.

  163. Yes, especially if it’s a Pixel Qi display. I wasn’t fast enough to get one of those before they sold out. I am hopeful for the next batch, but I intend to have fun with my LCD model when I Get it..


  164. Rohan, are you considering any compensation to the 5.31% that have been delayed repeatedly? Free memory card, free shipping, expedited shipping?

  165. oooh, can I get some bottled sweat of a china man. Just so I can show people how hard they are working over there through their new years.

  166. I did not mean it that way at all, Albert. I appreciate the fact that the Sintek workers are powering through new years to deliver the product to us, however, the misleading blog posts have caused nothing but problems for users like me. I have read your other comments and I have seen that yours was shipped, so you are not as pissed off as many of us.

    The problem I have is things like this: “The second & third phase of shipments will start on time.” -> “Little bad and good news, one of our shipments for the touch screens got damaged while transportation which is going to effect a fraction of our customers.”

    I was in the 15th – 22nd shipment, then put to the 29th. When a small fraction of us are being delayed, that does not at all sound like anyone in the 29th shipment will be delayed. Little things like that are what causes problems for us. I for one am a student who went 100% digital on textbooks this semester at a gamble that I would not be delayed as I have been. I now have no tablet to read these books on and I am forced to purchase at least 1 hard copy of a book. Now I am in no way blaming Notion Ink for this, as their track record indicated that there would be some delays, I did not expect many.

    The reason so many of us would like some compensation is because they asked us to pre-order WITHOUT seeing the final product, only renders and prototypes. This lead to things like the screen being glossy and not matte as we had always been told. Sure the screen protector helps, but its not the same as a true matte screen. Then we are delayed due to FCC, understandable. Then we are all pushed back to the 29th and 31st for some reason none of us know. Now we are pushed back to the 14th due to a vendor issue.

    If Rohan had kept up the communication that was common throughout the entire process of making the product, that would have been fine! But instead we are now left in the dark and lucky to get a blog post, and even luckier if that blog post has the relevant information that paying customers deserve.

    If we had answers we would be ok, but we dont, and this is angering all of us so some compensation would be nice.

  167. I understand, was just making jest. I was in your situation until I got my shipping confirmation last night.

  168. Albert for all the sarcasm that you shoved our way yesterday, u’re lucky you’re getting yours.. Mine’s delayed.

  169. Yes a review would be appreciated. Its hard to find a good review from an average user is that isnt biased. I planned on reviewing my unit when it arrived.

  170. “The reason so many of us would like some compensation is because they asked us to pre-order WITHOUT seeing the final product, only renders and prototypes.”

    NI did not ASK anyone to pre-order. They OFFERED a pre-order that you and others CHOSE to partake in.

  171. @Jon, you are right we did pre-order at our own will, but Notion Ink took our money, a lot of money to some of us, and then failed to deliver or communicate with us in a reasonable manner. They took my $425 and what do I have to show for that? Nothing besides knowing that a bunch of screens were damaged, and thats about all any of us know. If Notion Ink did not take our money yet then maybe things would be different.

  172. No you can’t. Yours will be delivered next week and a frozen porch. I will need to get that bottle. Let us know how you like your Adam when it comes. Hopefully without a frozen screen.

  173. Just a question.. for the people who got tracking numbers via email just today… what does your preorder status say on the page?

  174. I hope it doesnt get caught in the storm. Suppose to be worst storm this winter… might cancel classes again on this one.

  175. +1….they are working hard to put out the Adam and sacrificing their Holiday, let’s not lose sight of that.

  176. Duh? Stop drinking that Koolaid!!!

    2/14 date (with buffer) is to accomodate the Chinese New Year…at least for the 5.31%…so don’t expect any sympathy from this “minority” group who are being dragged thru the mud.

  177. Brian,

    Getting the Adam not enough compensation for you man????

    Come on they are a start up. ;-)

  178. Again, I know they are a startup, I understand things will go wrong. Had Rohan communicated this with everyone, instead of getting our hopes up high and then crushing them we may not be as mad.

  179. Ah, sorry, I get it now! yes, they are a start up, I should just forgive about everything.

  180. I am willing to bet that Rohan is MUCH MORE disappointed than you guys.

    Can you imagine how he felt when he heard about damaged screens, manufacturing delays, and Chinese holidays?

  181. If he felt something he should have shared with the people who paid him money. His communication skills have been abysmal this entire time. He needs to come out with some form of major mea culpa.

  182. I don’t understand this panic. I ordered an Archos 101 which was in stock at a big European reseller. I canceled the order after 16 weeks of waiting and 4-5 promises it would be delivered “soon”. Both Archos and the reseller are custom to huge deliveries and they messed up as well.

    So I’m not in panic if the delivery gets delayed a couple of times with a unexpierienced company. Early march it review my position on this, after 16 weeks of waiting.

    (I ordered a PQ+Wifi – Delivery pushed back to Feb 14, with buffer)
    In the meantime, keep your head cool guys, there no alternatives on the market yet (only promises from other providers)

  183. I am sure that Rohan will wait until the above issues are resolved and AFTER his Pre-order 1 customers are happy.

  184. And what about preorder3, preorder4 and preorder5 ?

    Can anybody tell me what’s the reason for another preorder phase? When will Adam 1 become a marketable product?

  185. @Hermann – how long was gmail in beta? Something like 5 years? Adam can pre-order for several years and still be ahead of Google.

  186. The small number of tablets that were damaged should affect the Feb. shipment people not the people who had Jan. 9th date like me. This does not make any sense. How can I be part of the 5.31% group Rohan when I was in the first scheduled group?

  187. I manufacture myself in China and it´s an example how Notionink can work the hearts and minds of people. I have done everything I could and my chinese manufacturer as well to get an extra run of machines and they couldn´t get it done.

    My product is much more expensive than that of NotionInk but whatever we tried Chinese New Years means a complete stop. Even if your assembler is willing to spend large amounts of money to convince the workers to go on, all the others are closed so it makes no sense. No spare part, no logistics, nothing.

    So that NotionInk got his manufacturer so far should not be under estimated. That´s an extreme case and must mean that the manufacturer: is extremely happy with the product, enjoy their working relationship with notionink AND that they truly believe it will be a huge

    I can understand peoples frustration so I wanted to let you all know that this is really an enormous success for NotionInk. The chinese business men are very keen. They don´t deal in `promises, expectations, prognoses, etc. They just want cash NOW and they wont change their production runs for a rush order, let alone during this New Year in China period.

    (Rohan, if you are reading this, let me know how you worked your charm this way :) I couldn´t get it done and from the two of us I have the larger company if you remember from Vegas)

  188. The only way these guys in China are willing to do it during the holidays is that they screwed up the shipment of screens and are forced to pay for it.

  189. I honestly don’t believe they’re working thru the new year.

    2 weeks for a run of supposedly 50 screens? Bullshit pure and simple.

  190. Completely agree with you Jason. I don’t know how others are buying the crap that is being dished out by Rohan.

  191. Mine got shifted to…. but right now I am in a state where I just don’t care… since nothing else meets my price-point and a tablet specs, so I am okay with it…. but hate the fact that they choose to communicate only after the deadline is done when they clearly knew this would happen….

    However, I am curious… how did u arrive at the number 50?? I didn’t know they were sending out arnd 1000 units in this batch….

  192. oops… lots of typos…

    make that “too” in the first line…
    and tablet specs, instead of “a tablet specs”

    not to mention that I just want a tablet, don’t really need one… big difference

  193. 50 is a rough estimate. When they said the same thing about 5% before it was supposedly (thought obviously not) 50 people who got pushed back. They gave us the 5% number again (and it’s still obviously bullshit).

    But even if it was 200 screens, it should still only take them no longer than a day to make the way factories are set up.

  194. ya, I could personally build 50 screens in my house in 2 weeks let alone an ENTIRE Chinese factory!

  195. my guess is it is one of Rohan’s half truths and that they are not staying open for them. we are talking about a very small order I’m sure any screen company would have this amount in stock already. I’m also sure any company could produce the amount of screens we are talking about in 15 or 20 minuets not days . Just more puffed up words from Rohan

  196. Agree. HIGHLY doubt they are getting a factory to stay going on Chinese New Year, thats nearly impossible. Let alone if this is some 5% of orders and Rohan said they could produce millions of LCD screens a month, how is this taking 2 weeks more than the days they have already known about it and working on it?

  197. Inker-5…

    Manufacturing delays do happen for even bigger companies leave alone a start-up but how that gets managed and how the customers get updated differentiates the good companies from others.

    In the case of NI, they are very, very bad. I did not even get an email when the previous 2 delays happened (at least they have sent an email this time around…a small positive)…but the updates come only after the dates have passed. Why is it taking so much time?

  198. Why not share the pain Rohan, Why dont you run some discount( So as to encourage Adam addicts not to cancel orders and gain some faith/goodwill back) to those who moved to 15th … I think 25%-35% should be fine…any thoughts?

  199. I agree with you! This calls for a gesture from NI to us who have believed in them this far and haven’t got anything back for our trust. My money was credited from my account a month ago and by the time the adam will arive, it will be two! And I don’t believe they just saw today that they couldn’t pull it off. A message a little bit sooner could have prevented this reaction. I’ve been checking my e-mail all weekend… and especially when people on this blog started to say that they already recieved their trackingnumbers!

  200. It is “traditional” not to actually run charges until the product ships. It was already an act of faith to pre-pay a month early. Clearly we’re looking at at least two now.

    I expect something for the use of my money.

  201. +1 agreed!!! If not a discount, then a free gift, or at least a more regular communication of what is going on!

  202. OR…they should just offer us the tablets ??!!

    Seriously…I understand the frustration but a bit of patience will not kill anyone. There is no “pain” in here, just overreaction. Just get out, get some fresh air, meet your friends and soon you’ll have ADAM in your hands, you’ll look back and realize how unnecessary all this ruckus was.

  203. No.

    $500 and two months of them “holding” said $500 with me having nothing to show for it.

    Delay once….fine…delay twice..I’m pissed but sure.

    This is the end. Rohan needs to give me a reason not to cancel and just go root a Nook color.

  204. Rooted my nook color and waiting for something. By the time this thing arrives Xoom is around the corner, Ipad 2 to follow , and probably others from Asus. Btw it’s okay to delay a product to get it right, but the way they are handling is very unprofessional and filled with lies … that I do not appreciate !!!

  205. Don’t you understand the frustration? It’s not the additional delay. They don’t believe any more in Rohan because of his communication catastrophy!

  206. I am totally confused. I always considered myself as among 50 customers as my shipping date is 31 Jan where as all others have 29 January. So as announced now am I shifted to 14 Feb or all in batch 2 and 3 ?

  207. just means you’ll be bumped to mid march like what happened to us the the jan 9th people got delayed for fcc

  208. No..not so..The estimated shipping date from factory is being shown as 14 Feb 2011 as every else now. But the below statements (like earlier) are removed which said the date is expected and can change. Hope they are sure for now. …!

  209. You are hoping that you will not bumped…but there will be another update (of course after 2/14) that you are in the 2.3% of the affected batch and will be delayed.

  210. @g123k (animatrix30 or edouard)
    I thought your screen looked the best so far on the videos. Is your contrast bad? i commented on the previous post saying your screen was the best on view of all the user videos. If your screen is bad as well, I don’t trust Pixel Qi screens anymore.

  211. If it’s shipping on V-day, will we be getting a special V-day edition with Red Sides and a pink packaging box? ;)

    Really Notion Ink, pacify the “50” group first. As much as I can see, we are the most vocal group in this recent delay. Yes, emotions run high; words get exchanged and time passes but people remember your faults more than your positive side.

    Fix the 50s; Commit on delivery and let them trickle down the good news and be on your side on any argument.

  212. Looks like we in the “50” group didn’t get a higher priority to ship first let alone an email about the delay. I am in no hurry but I paid for this a month ago. Give us a discount or something. Throw in a case…something

  213. Mki,

    dont you think getting the Adam would be a lot?? forget discount, case, etc. lets have the tablet first.

  214. Stop with the 50 Number that is a total and complete lie. There is no truth to it. Period

    If it were true and now only 5.3% of those are affected by the damaged screen issue. Then if you round up there would only be 3 orders delayed. And since I ordered two tablets myself and have had my date changed from the 9th all the way now to February 14th. It is safe to say Rohen is full of it. And a million smilely faces won’t cover that up

  215. I think he meant 5.31% of those who had 15-22 -> 29 shipping date…. not only the ones who were given a 9th and then moved to 15-22 and so on….

    now it may also be that only 5.31% were sent a mail which may explain why many did not…. sadly I am in that lucky/unlucky 5.31%…. (unlucky to have not been shipped my order, lucky that I got a mail abt it… yeay…. )

    but agree… stop with the numbers…. I would think differently if it happened to only me or everybody who ordered…. after all, I am waiting on just my Adam… certainly not going to hold out till everyone gets theirs…. so to each I guess it is theirs that matters the most…. and everyone’s perception of a company is largely shaped by what he/she goes thru in the relationship….


  216. I think he meant 5.31% of those who had 15-22 -> 29 shipping date…. not only the ones who were given a 9th and then moved to 15-22 and so on….

    now it may also be that only 5.31% were sent a mail which may explain why many did not…. sadly I am in that lucky/unlucky 5.31%…. (unlucky to have not been shipped my order, lucky that I got a mail abt it… yeay…. )

    but agree… stop with the numbers…. I wouldn’t think differently if it happened to only me or everybody who ordered…. after all, I am waiting on just my Adam… certainly not going to hold out till everyone gets theirs…. so to each I guess it is theirs that matters the most…. and everyone’s perception of a company is largely shaped by what he/she goes thru in the relationship….


  217. I’m pretty sure it has to be announced before they can delay it. Unless their super-delay-powers are mutating, of course.

  218. Not only did NI delay pre-order 2, but they pre-poned the delay on pre-order 3 as well. Clearly, no one at NI has any idea how to run a business and therefore I am angry and belligerent. I demand you meet my unrealistic expectations! The Adam must be vaporware if I don’t get to order today!

  219. Come on guys,
    This things happen in this world. It is a little delay, but the product is well worth some waiting, and we are not children that we cannot wait some weeks more (even for people like me that has decided to buy the NI for professional reasons).

    Good luck to Rohan, NI and Sintek to solve all their problems and get into mass production as soon as it will be possible!


  220. I took on a new nick because my interest in notionink started as a professional issue. However I became attached to this product, the way they operate and as I´m in the business myself I do understand what´s going on behind the screens and what a major operation this is.

    Things that can go wrong will go wrong is a hard learned lesson. However this exceptional company is reasonably open about it´s mishaps while others just hide behind their PR dept. I have met several of the Notion Ink partners and they are all young, but extremely smart, always looking forward, confident even in difficult times so they won my heart instead of my wallet.

    I call myself Inker-5 out of respect. The first four names should be on their business cards as they already call themselves inkers. From a small investment this became an addict. I´m never a fan and certainly not of a company. I wouldn´t be found dead with stickers on my laptop or a cap with Apple on it, but NotionInk is a different case. I even inform my wife about it, while i deal on a day to day basis with loads of products and I never tell her.

    So indeed: good luck to them and whoever can´t wait just buys another machine. I was on CES in Vegas and I wouldn´t have bought any other machine introduced there. Not only because I became a fan, but also none offered the features of adam.

  221. yeah in about 4 months with $45 per month in US and 6+ months else where in the world. You will need to XOOM so the time passes.

  222. @Gecko,
    I can not help laughing…That is Gecko who is a breath of fun here… Get well sooon!

  223. Still no comments about EAP2 I note – Notion Ink seem to just ignore any questions that are awkward

  224. I dunno… was very awkward on the last hour for the last blog post ><; and people got this response…

  225. what does your preorder status say on the notion ink page since you recieved your tracking number?

  226. I’m sure I hear the sounds of crickets, pins dropping and wind in the trees anytime some one mentions EAP2, logo contest winners or the SDK. These issues have been around since before the order fiasco. Still no word, not even a passing mention. Amazing.

  227. @Hoodoo:
    I’m sure that you don’t hear the sound of crickets. That’s something I’m very sensitive to. Occasionally, people who call or skype me complain about hearing crickets on the line, but I obviously have a small tank of crickets in the living room. How else to feed my companion gecko?

    I’m going to take this opportunity to paste in another posting from

    Rohan’s not a liar, because that term implies deceit, and I think he’s honest. The problem is that he doesn’t have a good grasp of reality. He keeps talking about “realizing dreams,” and so on. He’s a brilliant kid who’s been coddled his whole life, maybe told he can be whatever he dreams, and he never really grew up,. For example, he said in one of his interviews that his ideal would be to have an update every month that would reveal a new feature in the Adam. Another example would be that interminable and cloying guessing game about the mystery feature (still officially listed as “bonus mystery feature” on the website) that turned out to be embarrassingly pedestrian, a by-product of a chip they happen to be using, and it doesn’t even work with the current firmware, although Rohan promised it would be working with the first units. This is all very childish – making big promises without thinking through how to fulfill them.

    The big problem, I think, is that Rohan is totally unaware of his limitations. It’s an easy task to list where Rohan has fallen short (discounts for the logo designers, EAP2, etc., etc.), but I think he was quite honest about these things in the first place, but he hadn’t done the work of actually clearing a path for them before he made public promises.

    So, he’s definitely not a liar. His intentions are good. He just has no sense of his capabilities.

    I hope nobody takes my amateur psychologizing very seriously.

  228. @gecko

    Your theory sounds plausible. To take “Rohan is totally unaware of his limitations” further:

    Given the success he’s had, so far, he might think to himself “I did not know I could do that and people doubted me but I did it”, so he believes he can do marketing, customer service, procurement, and logisticts in addition to engeneering and development. How hard could it be?

    Perhaps people’s who preordered are at fault. It seems to me that ADAM is just a “trial balloon” done on a string budget to test the waters and ADAM2 will be the real deal with honeycomb, streamlined manufacturing process, and real customer and support services. (Frankly that’s what I am counting on and one of the reasons why I did not preorder) Perhaps it’s not fair on some level, but if one is willing to buy a “cat in a bag” (no spec, no reviews, a company with no US/EU presence, with outsourced manufacturing to boot) one thing to complain about is one’s judgement.

    Time will tell. Good luck to NI. Even though it is the best tablet at the moment I will wait till it’s ready.


  229. may be his inabilty to understand his limitation may be his secret of success! success in achieving his dream tablet bringing it into reality in global scale!

    go on rohan. never try to understand your limitations. thats the best way.. achieve more . all the best


  230. shiva:
    > may be his inabilty to understand his limitation may be his secret of success!

    Interesting point, but then I thought of the discographies of William Shatner and Leonard Nimoy, which have gotten a fair amount of airplay over the years, and not because the singing was good. Sometimes it’s important to understand your limitations.

  231. I think i have to agree to this. he is seen biting more than he can chew, but then i hope with each bigger bite he has realized how much can he actually chew…

    Anyways, good luck to him & NI team.

  232. @gecko

    in my small brain … success only comes to those to do it … those that think it often think too much … as the much quoted mentor of many says “No! Try not. Do. Or do not. There is no try.” or as victor hugo would say:

    “A man is not idle because he is absorbed in thought. There is visible labor and there is invisible labor.” in this case … we (not me) the blog need more visible labor.

  233. mark mullins:
    > success only comes to those to do it …
    those that think it often think too much

    These lines scan nicely as blank verse, and putting them in verse form points out the ambiguity of “often” (it can go with the preceding or the following words)

    Anyway –

    Thinking’s not the problem, doing is,
    For doing, action not alone suffices,
    But sensibility of what’s been done,
    Eyes to see your errors, ears to hear.
    Cleverness is good, enthusiasm
    necessary, but they’re not enough.
    Untempered by maturity or wisdom,
    a doing’s but an unreflected mirror

    Needless to say, I won’t be giving up my day job for poetry. (How many syllables in “enthusiasm,” anyway?)

  234. Im so much attached to adam (that is how when I love something) and was really disappointed and bursted out in email to notion ink and in previous blog entry. I feel ashamed for my reaction but I cant help it , that is how I’m because I love adam and so much attached. My wife know that better than anyone.

    But same time I admire Rohan and believe his words than anyone. His new post will keep me cool and I’m trying to be so. Wont believe I have tears coming. Im so much attached than anyone else.

    Rohan make sure We get the best of all with zero defects, all updates and if possible screen pasted. Also make sure it is not further delayed. Also make sure if anycase it is defective on recieving you will replace it unconditionally without any charge. Also provide some benefits to make us happy and early adopters to be jealous of us. you can do something for us Rohan.

  235. Greg posted this link: “” which is a very good presentation of bug fixes that NI has provided in their first update. I saw the posting in my email notification, but can’t find it here, so I’m reposting the link.
    Very nice review Greg.
    Waiting is…

  236. I have received my emails (about 4 hours ago) about my adam shipping and I am very excited. I feel empathy for those that have not shipped as well as the workers in China who are putting in extra time and possibly missing a holiday.

    Thank you everyone at NotionInk… I am very excited to get my hands on the tablet. Thank you to the employees at SinTek… I appreciate your extra dedication and hard work and wish you the best. I hope you are able to find some time to celebrate your holiday and find time to be with your families… (Please forward my thanks to those who don’t have access to this blog)

  237. I never recieved an email … my date was just changed to 2/14. I’ve gotten plenty of other NotionInk emails, so I’m not confident that it was sent.

    I certainly hope this company is successful with this launch. They are in serious need to professional marketing and service folks.

    The image they are currently projecting is a bit too “Keystone Cops”. While I know that is true of many technology companies, it’s best not to let your customers see it.

  238. Just a question.. for the people who got tracking numbers via email just today… what does your preorder status say on the page?

  239. for people who were original a feb release and then got pushed up what do yours say now.

  240. For those who did received your shipped email confirmation, can you share which variant you ordered? I just want to gage how they are being built in the factory. It seems to me they started with PQ wifi 3g first and build the lower variants from there.

    Reason is I ordered the LCD wifi, and thinking these are the last to be built and so are part of the 14th Feb est ship.


  241. I ordered PQi+WiFi+3G.

    I was moved from 9th to 15th to 29th….and was waiting with another push to later date..

    BUT FINALLY…I have got a mail on 30th Jan. and my status is showing as Shipped. I am waiting for the tracking id mail. I guess once you get the shipped mail you relax a bit and do not get angry with NI anymore…I never was anyway, though disappointed from delays.

    Below is the text of the mail i received from NI.
    Dear Customer,

    Greetings from Notion Ink!

    Your Adam has been shipped out from the factory and is on it’s way to your home. The general process is that, first the devices are shipped out from China to Hong Kong and from Hong Kong to your location.

    Once the shipment reach the port of Hong Kong, our shipping partners will be emailing you the tracking numbers and other details.

    Your status will also be updated on the website by Monday with tracking numbers.

    With Warm Regards

    Notion Ink Design Labs

  242. Just maybe the delay is for Gingerbread to be installed. and Androidcentral just posted articles and it seems to be ready to go.

  243. I was told by NI that the last delay was caused by NI’s quality assurance team suspected defect in a few shipments which were ready to be shipped.

  244. Very unfortunate situation for the manufacturer, notion ink and the customers. I hope this can get resolved quickly.

    Thanks for keeping us informed Rohan.

  245. Hi ADAM owners, I have a question:
    Is it really true, that the German keyboard layout doesn’t have the special characters like ü,ö,ä ß and so on ?????
    I have installed the NI keyboard on my Galaxy Tab and I can find the special keys.

  246. Mine was delayed again, again again to 15th Feb.
    Are there someone who actually was not delayed?
    It seems like my bad luck is just getting bigger and bigger. I feel like the 2nd preorder will get their Adam before I do.

    So I cannot expect delivery at my doorstep before March 1st? It would have been nice if Notion Ink did not withdraw the money before delivery, but I can see it’s been quite a while since they got their money.. Where is my Adam?

  247. Gaurav, I don’t think its that bad. I still have faith in NI. I would cancel my order in a heartbeat if I thought they were dishonest.

    I am frustrated yes, I seem to have been waiting forever for my Adam and I have been so close a couple of times now. There are a lot of feelings in this product, I do not really know why, I usually do not get my feeling clogged up in a product, but this one has indeed captured me so I guess that why I get so frustrated. That and I have a bunch of colleagues that say every time, where is your Adam? Why don’t you just by an iPad?

    I don’t want an iPad, hell will have frozen over before I buy and use anything that is so close to a dictatorship as any product can be.. Anyways I seem to have drifted of, I dont think that NI is dishonest, but yes they probably could have handled it a little better, but then again we might not have had this blog and then it would be far worse.

  248. They are not honest as i said. I was supposed to get adam 1 week before general public as stated in notion ink mail sent to me during eap registration. I never heard from them after that. Still i went and pre ordered adam and all the time they are giving these lame excuses. That’s why i said they are dishonest. When NI can’t do whatever they say then why to brag about it ??

  249. Mine is also delayed to Valentines day… This is just crazy! I’m also really dissapointed. Being an avid follower of this blog, ordered the 9the of december and have to wait another two weeks is just unjust. And putting this in % is ridiculus since no one can check if this is really true. How many Adams were already delivered? How many people are in the same situation as I am?
    I am really angry! :(

  250. The 29th group was a small batch compared to the first ones sent out. My estimate at this point is 5% represents about 50 of us, I stopped counting at 35 people posting the were delayed. That means the 29th batch is approximately 1000. It nice to hear more and more people saying that they are really enjoying their Adam. It makes the wait a bit more tolerable. Read some of the previous posts by people who manufacture with Chinese suppliers. It will be encouraging.

  251. Okay, time to test this. Everyone who was delayed please respond, and everyone still on for the 29th plese say so

  252. I was delayed to the 14th. By the way, you guys should check how long it is after purchase where your credit card company will refund your money should you dispute the charge. I know that American Express is normally 60 days.

  253. Delayed to feb 14 from jan 29, from jan 15-22
    Number of emails received: 0 (including the pre-order invitation that I didn’t get in spite of having posted before ahead of the pre-order announcement.)

  254. Delayed here in Japan, too. from the 9th of January all the way to the 14th of February…
    It’s like the plot of a twisted farce, really (maybe closer to burlesque…)

  255. Delayed till Feb 14. I cancelled my order and feel great about the decision. Who the hell needs all this waiting?

  256. By the way, for anyone interested: In my email I said I expected a full refund, and if I didn’t get it from them I would go through my credit card company. The reply was as follows:

    “Dear Omar,

    “We have taken note of your request for cancellation and have processed the same.

    “We sincerely apologise for the delays caused and have not charged you any cancellation charges. A full refund has been requested for your order.

    “Please note that it may take anywhere between 10-21 days for your refund to be processed. But we would like to assure you that we have done our part in the refund process and reversed the transaction.

    “We request you to treat this mail as a confirmation of the cancellation of your order NIOxxxxxx.

    “In case you need any further assistance, please contact us and we would be happy to help.”

  257. I love my adam. It works a lot better since the update. Also the gps problem is an infamous off-by-one error which means it is easily fixable with an update. Viewing angles aren’t as good as I expected but no worse than the iPad, maybe I ask for too much but I want to hide the notification bar.

  258. Try touching/clicking the top-left corner of your screen (where the Battery icon is displayed)…that should hide the notification bar.

  259. In the demos (at least when viewing the leaves), it normally hides the status bar doesn’t it? It flashes red / orange when there’s a notification.

  260. They are not able to ship PO1 adams, why do you think they will concentrate on EAP2 at this juncture?

  261. In my mind I now consider myself lucky as I got the confirmation today mine was shipped. A few days ago, I was one of the unlucky ones. From unlucky to lucky and all it took was an email telling me my adam was shipped.

    I can’t imagine if I got another delayed email. I was on the brink of canceling myself. Rohan asked me to hold on a little while the other day, so I did. It paid off today. I quickly forgot how upset I was a few days ago.

    I do think NI has now entered the “danger zone.” NI sees this of course. Throwing in a 4-8GB card or something might help, it might not. Sending a personal email or even better yet a letter via regular mail to those delayed again can help as well. Maybe put the ideas together…send a letter out this week with a small card in it. It’ll cost just a few bucks to those 5% of people. I am sure it will ease tensions a bit. Of course, not for all.

    Damage Control! It’s not a crisis here, but if we are considered family, we do need to be considerate to our family members. Your off to a good start with this blog post, but take it one extra level. Small steps add up! Those delayed need a little something from you. Something personal.


  262. I’m one of the “50” group. and i got it delayed to 14th.

    in the matter of fact i’ve been involved with every delay there has been. at the beginning I was in the very first patch.

    Until this point i’ve been quite patient, but this really starts testin my nerves. To be honest I don’t believe there newer was a small “50” group it was a much bigger group same goes to this new 5.31% group.

    This far i’ve been involved in small group of 50 and after that the 5.31% group. What are the odds in that? And I’m quite sure I’m not the only one who got pushed from very first patch to this very last one.

  263. Matthew:
    > the 14th will mean I can’t do a chargeback on my credit card (60 day limit from time the card was charged).

    Oh, you’ll probably be ok. Most people haven’t gotten defective units….

  264. I ordered on the 9th of December and have had my shipping date moved back constantly now currently on the 14th of February. I understood that there were only 50 of us that were moved into the second batch but it seems more like there are are thousands.

    Not happy at all with the poor communication and the mistruths that seem to have been spoken from NI and considering cancelling and getting something like the xoom as I’m losing faith in NI and as someone else pointed out the 14th will mean I can’t do a chargeback on my credit card (60 day limit from time the card was charged).

  265. For the people who got tracking numbers via email just today… what does your preorder status say on the page?

  266. You´re allowed to complain but see my older post with the explanation about manufacturing in China.

  267. Sorry Greg,

    I have always respected your views but those who have been moved from 9th January 3 times now to the 14th cannot stomach any more. I honestly believe this could be NI’s undoing and that would sadden me greatly

  268. I agree…update needs to come before and not after the date has slipped. And since Rohan seems to fancy %, how much % that he wants to put in that the 2/14 date will be met?

  269. If it was really only 5.31% of the people, and those people all cancel their orders I’m sure NI will be disappointed, but it won’t kill them. So cancelling your order is just preventing you from getting the device you wanted. But speculating that Rohan is lying isnt going to help you any.

  270. I don’t see how you can say it was 5.31% when it’s been proven again and again that that number cannot possibly be true.

  271. @Jason

    It wasn’t me who said 5.31% and I have never seen any hard proof that that number is false.

    To prove that, you would need to figure out the exact numbers for how many people ordered the Adam, and compare that with how many people (exactly) were effected by the delay.

    Two things which are completely impossible currently, without getting the numbers directly from NI. Users can lie all the time on the internet, so several people who would like to see this thing fail could easily be falsifying information and saying they were delayed whey they really never ordered one.

    Also, people who got theirs shipped might be silent in the community and not posting. So based on user comments, you have no idea if 5.31% is true or false. It’s the only real statistic we have to go on, and Rohan has no real reason to lie. It’s not like it helps anyone to tell you 5.31% when it’s really 62%, so I am giving him the benefit of the doubt.

    But based on the user account so far, it’s hard to believe it. So in that case, I understand your comment, but you can’t take everyone elses word for it either.

  272. I appreciate your optimism but Rohan is a total fail as for the “50” with big huge quotes that keep incessantly getting bumped

  273. Hi Greg,

    Can you please get a reply from Rohan , based on what criteria a customer is shifted from 9th Jan batch to 15th Jan batch to 29th batch to 15th Feb Batch ?


  274. @Gaurav, I agree with you that an explanation is due on the basis of the selection. I can only hope that the ones who booked later are the ones who will get delayed (for each version). If it’s anything other than that, I would be extremely disappointed.

    @Greg, I agree with you that giving information is good but it also needs to be complete. I am lucky that my device has been shipped but I dread to think what I would feel if I was delayed yet again. The least I would need is an assurance – not that I am part of a small minority but rather that the FIFO principle is being followed and the reason you’re delayed is that someone else had paid prior to the time you did. Fair you think?

  275. According to @behrendorff on “Notionaddicts” he ordered adam on 2010-12-12 07:01:38. see the image below

    Link: “”
    (comment no. 10)

    @behrendorf’s adam is already shipped. How is it possible that those ordered on 2010-12-09 are not receiving it, whereas those ordered on 2010-12-09 are not?

    Rohan do you care to comment????????????????

  276. My order was 12/9…never seeing the light at the end of the tunnel. Sorry, correction…I do see the light but it is the light of the oncoming freight train that keeps hitting me with every delay :(

  277. Correction:
    According to @behrendorff on “Notionaddicts” he ordered adam on 2010-12-12 07:01:38. see the image below

    Link: “”
    (comment no. 10)

    @behrendorf’s adam is already shipped. How is it possible that those ordered on 2010-12-09 are not receiving it, whereas those ordered on 2010-12-12 are receiving it?

    Rohan do you care to comment????????????????

  278. this is my Ordered Date: 2010-12-09 18:39:09
    and im delayed to Feb 14th.
    Adam with a Pixel Qi screen, wifi and 3G

    Is there anyone who have ordered after this date and time and got the status shipped? If so no one is going to accept it.

  279. @sam,

    I ordered the same model about 25 minutes before you. Mine was shipped today and my original date posted was 15-22.

    2010-12-09 18:14:36

  280. @sam

    I’m similarly placed as jared but the only difference is that I ordered my PQi 3G at 2010-12-09 18:34:00 – which is 5 mins 9 secs before you. Yes, that is close!

    As for why behrendorff (Peter) is getting is before you – it is probably because he hasn’t ordered a PQi screen, whereas you have.

    Given the transparency that NI wants to maintain with family, I feel that NI should clarify the situation by explaining the selection criteria (hopefully it will be time of order) possibly by specifically setting out the order cutoff time for each version.

  281. I ordered my PQ+WiFi adam on 2010-12-09 at 18:26:00. How come @Amit Tambe (who ordered on PQi 3G at 2010-12-09 18:34:00) is it receiving before me?

    Rohan do you care to explain????????????????

  282. @red

    My order PQi+Wifi, ordered 12-09 17:38:xx.

    It is not the time of the order. Maybe a karma? :)

  283. My order date is: 2010-12-09 20:09:30.

    Rohan won’t come and reply on this, because they are not telling truth.

    If they are so open about all processes they why not come and tell us how the selection for those 5.31% was done ?

    NI shouldn’t be bragging about how open they are about the process when most of the time they are telling is lie.

  284. +1, This is all what I wanted. Just tell me if I am affected by the damaged screens. I have waited this long and I don’t have any problems waiting for another two weeks. However, this cannot drag on! If on Feb 14th, I get another delay, thats when I need to rethink on this whole NI thing.

    Now my only concern is the a bunch of grumpy sinotek employees working on their biggest holidays. I hope that does not affect the quality of the screens that they are making because of the need to work during the holiday.

    It better not affect the quality of the screens and the adam as well and request Rohan and NI to be prepared to face another backlash if the quality of the screens is not upto the mark.

    Best of luck Rohan and NI

  285. Informed would be if we actually got the email he talked about, but instead nothing

    I don’t feel informed at all, I feel dumb for being such a fool and defending Notion Ink.

  286. David:

    If you did not receive an email, then your Adam has not shipped. He is only sending emails to those whose Adams are actually in transit.

    Until you receive the email, you can check pre-order status on the website.

  287. Prantha,

    On what basis are you saying “He is only sending emails to those whose Adams are actually in transit.”?

    I received an email today informing me “The estimated date of your shipment would be 14th February 2011 (Buffer included).”

  288. @Prantha, this is not true. I received an email from notionink today letting me know that my order was delayed and was pushed to Feb 14. This email was flagged by my SPAM filter this time and placed in my junk folder, even though all other emails from NI did not get flagged by my SPAM filter.

  289. Considering that most of the preorders were followers of this blog anyway, I don’t really care that they email things. I would like a bit more timely updates, but if they’re busy at work making things ready, then so be it.

    The delay in notifying us might simply have been Rohan and Sinotek discussing what will happen due to the broken screens.

  290. Prantha

    Read Rohan’s post above, he said he sent out emails to both groups, those that got delayed and those who’s tablet was shipped.

    “All of you who pre-ordered and helped Notion Ink start building the community must have received an email today. One email is on the confirmation of shipping and the other one is on the delay.”

  291. Kept informed??
    Days to late. Incomplete and false information. That’s what frustrating me, not the delay itself.
    Customers who get delayed (4 times now) got mailed by NI? Forget it!! Read this blog, most of them ( never got a mail from NI and…. yes I ‘ve checked Spam too.

    Honest, clear and timely information keeps your clients waiting patiently. Cheats and lies piss them off.

    Real damage will be done to NI when a group of them are gonna claim their money back at VISA. They can forget about Pre Order2, they will be on the Black List by then.
    NI is handling this situation so incredibly stupid. It will blow up in their face.

  292. This was already posted on prev blog, but will post mine bec people asking…

    TNT is pleased to advise you that GATI (ON BEHALF OF NOTION INK) has arranged for a shipment to be collected from them on 30-Jan-2011 and delivered to A WERTZ.

    The Shipment has a TNT CONSIGNMENT NOTE NUMBER: **********

    To be able to check the status of the shipment simply click here >> Track my Shipment and more detailed information on the consignment will be available.

    If GATI (ON BEHALF OF NOTION INK) has provided a reference, this reference can be used to track the consignment.


    you dont care
    where I live
    some place in US



    PIECES: 1
    WEIGHT: 1.800 KG
    If you would like to find out about the many ways TNT helps you to track your shipment, or if you would like to know more about the services provided by TNT, simply connect to “” and select your country at any time.

    This message and any attachment are confidential and may be privileged or otherwise protected from disclosure.
    If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system.
    If you are not the intended recipient you must not copy this message or attachment or disclose the contents to any other person.

    Please consider the environmental impact before printing this document and its attachment(s).
    Print black and white and double-sided where possible.


  293. from TNT:
    ************ Details
    Reference NIO647136
    Pick up date 30 Jan 2011
    Destination PARKER
    Delivery Date
    Date Time Location Status
    30 Jan 2011 21:32:37 Xiamen Shipment Collected From Sender.

  294. I wonder why I haven’t received this email yet! Anyone from India who has been shipped but not got this email?

    @Albert – no foot in mouth for me – I am simultaneously checking email as well.

  295. My order has also been delayed until February 14th, same as the rest of you. This is utter “CRAP”. And there is a lot more than just 50 people that it’s affecting. It’s not unreasonable to be pissed off at all by what’s happening. No e-mail letting us know why our my order has been delayed, I have to come onto a blog to find out what’s happening with my order. Doesn’t Notion Ink have a customer service center that notifies their customers when their order has been delayed and the purpose of the delay? This is what “ANY” reputable business would do in the event of a delay in service.

  296. maybe was his stats 5% of Jan 29 and all people on Jan 31 that were preponed and now put back at their original date?

  297. there were only 50 who were supposed to be on the 29th that as we got bumped from 9th to 15 -22 date to the 29th that would be like 3 people and I’m one of them oh lucky me

  298. I expect Notion Ink will do the same with PreOrder2 delay delay delay… Why is rohan not telling a bit about it? I assume we will not see it before March…

  299. @Rohan,

    Why can you not get someone to check the order dates of your customers?

    For example I ordered my LCD Adam on the 11th December, one of the very earliest (First batch) and I have been delayed repeatedly to 14th February?

    I am a teacher, my students are now saying they wouldn’t want an Adam as they have seen what I have been through. So that is 30 young people. If each of those tells 2 others and so on it will get out of control.

  300. How about teaching them that patience is a virtue. When you do have it…they’ll be screaming to their parents to get them one. Guaranteed.

  301. @ magic51
    Are your students old enough to by an Adam, or are they in grade school? I wouldn’t worry about to much, it getting out of control. Things usually get diluted over a short period of time, and names and companies are forgotten. I’m fairly sure all the eyes in the world are not on the Adam….yet.

  302. hmm shit happens.
    Rohan I think I am more worried about the defective screens?
    Is it safe to say pixel qi is rubbish?

  303. @Pratik

    No need to be that upset at potential customers! Many have been waiting long to put their orders in. If his post bugs you – just don’t read t.

  304. I’m just desperate in getting my Adam. That’s it. :)

    I was a Notion Ink lover, I’m a Notion Ink lover and I’ll be a Notion Ink lover

  305. Maybe, but the second batch of pre-orders has no business taking place until every from PO1 has a non damaged working adam and Rohan has made restitution for all the BS he’s put us through.

    Then, maybe then they can do PO2.

  306. @Jason, “restitution” ???? Are you daft or what? You are an ‘early’ adopter for a product that is not even on the shelves. You should have held off until it was later. Based on your thoughts. I empathize with all those who have yet to receive thier ADAM. But please just cancel your order if you do not want the product. Forget about ‘restitution’ or ‘sticker’s. Once you get your ADAM in hand and its working as it should…you say it was soooo worth it.

  307. I would like to suggest @Rohan to stop all the 2nd round preorder plan. Now, the situation seems out of control regarding to dealing customer care. It is better to concentrate on existing issue (sure he must be doing)’and then market release without any more teasing of blog. Now the situation is, the more he opens his mouth, the more questions are raining down. The flame of dissatisfaction grows stronger out of desperate love & need of adam.

  308. Me too! I know a few people that want to order now that they know mine has been shipped.

    I can’t wait until adam v5, by then, without adam, you won’t exist.


    I believe Rohan has learned a few things with the delays in Pre-order 1. But he has our names and email addresses, so he will let us have first dibs when he opens ordering again.

    BTW – The difference between NI and, say, Motorola is that Motorola had lots of experience encountering delays and broken promises from parts manufacturers and assembly plants. As a result, Motorola did not make any direct promises to their customers. Nevertheless, Motorola first expected to release their slate in November. “”

    I had a similar experience waiting for the first Google (G1) Android phone. I checked Google and T-Mobile every day after it was supposed to have been released, but it took MUCH longer than they originally expected. I remember my disappointment every time I checked.

    My husband told me to give up and get an iPhone like his, but I wanted an Android phone. And I was very happy with it when I finally got it.

  310. What I understand from comments here is that many people who ordered on 9th Dec.,2010 got emails with information about delayed shipment.

    However, what I do not understand is how people who ordered later (i.e., after 9th Dec., 2010) got their adam shipped today?

    Rohan do you care to explain????????????????????????

  311. I am starting to believe certain regions are getting priority because it is cheaper to transport them together.The regions which have less will have to wait.

  312. Ordered on the 10th.. my shipment says FEb 14th.

    I want to know what it says on the preorder page for people who just received tracking numbers.. is it out for delivery, shipping.. or still feb 14th? or Jan 29th.. which is it.

  313. I’m seriously thinking of canceling. As everyone said, we shouldnt have been effected by this “unfortunate accident” as we were originally in the 9th Jan shipping date, we should be given priority! This is my worst ever experience for buying an IT product!! And I hope that NI will do something about that.

  314. I’m sorry for calling it an IT product, there is no need to be rude. I stayed up on Dec 9th, I pre ordered, I paid in advance, and I have waited and got pushed back, I have my rights to be angry and oh..I have a right to mis-categorize the product as well, there are polite ways to tell people about their mistakes. Its people like you that give this community a bad name.

  315. It was rude indeed. calling Adam an IT Product is not a big crime. That happens with everybody when angry.

    @avt1702, Feeling sorry for delay happening with you.

  316. Thanks Rahim :) hope you, or anyoneelse dont have go thorugh something like this, and NI should make sure of that, its the least they can do.

  317. Okay I am pretty upset about this, I mean come on two months to deliver my product? Still at least I have a date that hopefully wont be pushed back again, and I have to say I am very pleased to hear how much effort is being put into resolving the issue. I hope nothing else goes wrong and I am locking forward to seeing my Adam in the near future, if its not to much to ask could the people with delayed orders get some Notion Ink decals for waiting so long?

  318. It is sad for the community and Notion ink as well. People have followed for years and some members like Mr.John Velas has cancelled the order with inconsolable pain and frustration.

  319. Rohan, not sure what to say… if you’ve people lining up to cancel their orders, you can count on me to fill one of the cancelled orders. When someone takes part of any pre-order campaign – one should be prepared for these unforseen delays. That said, I’m not the right person to comment on what one goes thru having pre-ordered and been waiting for their adam.

  320. I do NOT believe your figures I was in the first group pushed as one of the 50 into the front of the second group. Now you are bullshitting again with 5% how is it possible for me to be in that 5%.

    There is No WAY POSSIBLE.

    EXPECT A CANCELLATION AS SOON AS I GET NEAR A PC on phone at the moment.









  321. +100, I have canceled my order as soon as I received shipment delayed to 15 Feb email. Thanks Notion Ink for testing my patiences.

  322. I doubt that NI will be financially hurt if you cancel (even though Rohan and NI’s employees will feel really bad.) There are many of us waiting in the Pre-order 2 batch who are willing to take your Adams.

    I hope you are not taking a precipitous action for which you will be sorry in less than a month. Please think about it before acting hasty… Fifteen (to 20) days is not that long to wait, despite the disappointment you feel.

  323. It’s not the delay, it’s treatment from NI.

    Everyone needs to stop thinking the delay is the problem. When people support your product for years and are among your first orders you treat them like kings.

  324. and also another question arises. with so much pressure mounting will he take care to ship quality product or just send adam defective too just to shut everyone’s mouth.

  325. @prantha
    either u work for NI or i seriously feel they must offer you a job. u belive in NI more then rohan belives in it . seriously wish i had a optimistic attitude like yours. you are great and u must be a president of a the adam fanboy club.

  326. Now that’s disappointing.

    I’ve been moved to 14th Feb as well, but didn’t recieve any mail at all. I hope, NI fixed the issues they had with their mail server when they opened preorders.

    This way, I’m just a bit mad as I first didn’t recieve my preorder code, almost trusted NI when saying “public preorders won’t open until 12pm”, but opened way earlier (taken the time zones into account), getting delayed for a month and now two additional weeks.

    Counting every single event up, with the given numbers (70% of mails didn’t arrive back then, 5% of adams are delayed now, …), the odds of getting delayed from “you’ve posted on this blog, so you’re one of the first to preorder your adam” to “at valentine’s day, choose between your wife and your adam” are somewhere around 2%. Given that we signed up for EAP as well and neither of us recieved their preorder mail, this is quite bad.

    On the other hand, it’s semester break, so except of application development for the “family”, there wouldn’t be much to do with the device, right?


  327. well, I calmed down again.

    @NI: Do your thing, get the batch done and send them out. Just don’t send us malfunctioning devices and send them on time*

    * before july would be great

  328. Does this imply that the upcoming preorder mentioned in the previous few posts is delayed?
    Or has that already passed me by? I’m fine with waiting either way, just want to know how patient I need to be ;)

  329. I call bull f*king $hit on this (5.31%) really the math doesn’t add up. there were atleast 25 people on the last blog before the convenient new happy valentines blog was put up… so 5.31%X=25 right? that would mean 470.8097928 people got pushed back and I thought only 50 people were pushed to the 29th group to begin with. in case you want the rest of the numbers

    24 451.9774011
    23 433.1450094
    22 414.3126177
    21 395.480226
    20 376.6478343
    19 357.8154426
    18 338.9830508
    17 320.1506591
    16 301.3182674
    15 282.4858757
    14 263.653484
    13 244.8210923
    12 225.9887006
    11 207.1563089
    10 188.3239171
    9 169.4915254
    8 150.6591337
    7 131.826742
    6 112.9943503
    5 94.16195857
    4 75.32956685
    3 56.49717514
    2 37.66478343
    1 18.83239171
    0 0 <— should've been your target

    but then again whats the point a smile and a wink goes a long way right…

    you screwed those people who had jan 9th to jan 15-22 to jan 29 royally. there are a lot elephants in the room some pink but all with good memories.

  330. @anish – you are wrong about the 50 people being pushed back to the 29th. Many Many Many more were.

    What I think happened was, once the pre ordering opened to the public something happened at some point in the system. After a little while, instead of giving people a date range of the 15-22nd, it gave them a date of the 9th. I ordered the second it opened to the public as I didn’t get my pre order email from Rohan. My date from the second I ordered with the 15-22nd. I know for a fact that people that ordered after me that night got a date of the 9th for some reason. I was surprised they got an earlier release then me. Then Rohan corrected those people into the same release date as me (15-22).

    So i believe the reason many of those now pushed to mid February are those that got a wrong date the second they ordered. You were not pushed to the 15-22, it was as simple mistake in the system that was rightfully changed immediately. You were at the tail end of the 15-22nd to begin with. You were never the 9th. I hope you understand that.

    If you were pushed from the 9th, chances are you were one of the last people to order on that pre order day.

    I can’t say this is all fact, but this is how I always interpreted it.

  331. @jared thanks for the explanation I guess I should’ve realized everything since the beginning of my pre-order has been a series of errors… I have to say this has been the worst early adopter experience I’ve had. (yes before the numerous people clamor on about pre-orders jump on my back I’ve been part of pre-orders before)

    Customer service has been sooo poor and unlike anything we are used to in the US. At this point I’d be speaking to the escalations department and getting my product for free! But here with the CEO actually responding directly it just seems like he is so impotent.

    NI is setting a new standard in low expectation… sad because I’ve been touting the website/blogs/videos for a year and I feel embarrassed for having done so

  332. I think Jared has a good handle on this and I also think it would be impossible to know how many people originally got February dates and then got preponed to January 29th and now have been pushed back to February 14th. I have been delayed, I don’t like it but I think it is futile to push and pull at the numbers and make yourself more angry. I still think it will be the best hardware choice for me so I will wait.

  333. @jared

    just look at the time and date stamp of people that post it on notiopn addicts and you will see that many that have a later date and time stamp have received their adams before the earlier date and time stamps

    and no matter how you paint that scenario it is utterly wrong.

    a case in point Greg (NI Saviour) posted his type and date XXXXXX another Adam supporter (NOT NI Saviour) ordered his 20 mins before greg same type same model and guess what ..


    and Rohan has posted that those who were wrongly put in the 9th group total Around 50 in number. This has been Proven wrong MANY times.

    you just cant defend untruth’s

    Ohh and i have had NO reply to 5 EMails posted over the last 30 hours or so Even my Cancellation one.

    NI = Terrible Experience

  334. wrong, my order time is before Albert Wertz, same model, and I am delayed to 14 February…please dont speak if you dont know what you are talking about.

    There is something else going on here, and I think it all stinks of corruption…Ive handed over documents to the Postmaster general showing the changing specifications after order, the tech spec page changes as late as last week, and links to the videos where Rohan declares speciufications in the adam, better than what is now being delivered… all that constitutes a federal crime in the US. Its called Fraud.

    Rohan will rue this day. Big mistake.

  335. This is completely unacceptable, even from a startup.

    The company took my money, and gave me multiple delays over and over and over again. If the Xoom comes out before hand I seriously am considering cancelling my order and just getting that instead. The only thing the Adam had going for it over the Xoom was the QI screen,.

    The ONLY thing.

    But the the Adam is going to give me this many headaches it’s not worth it just for the QI screen.

    Rohan needs to come out right now, and say everyone delayed until Febuary 14th will be getting a discount or some extra stuff or something. And we need to be receiving daily e-mails with status updates, even if the update is only “no progress today, please be patient.”

    But the communication from NI so far has been horrendous. I’ve gone from hardcore supporter from CES2010 to thinking the company is doomed to fail because of the way they treat customers.

    I’ve sent an e-mail to pre-order support. If I receive no response at all (as I did with a previous e-mail) that will be the last straw.

    We’re you’re bloody customers NI, how about treating us with a sliver of respect.

  336. Murphy’s laws (Notion Ink’s Laws?)

    * If anything can go wrong, it will
    Corollary: It can
    Corollary: It should
    MacGillicuddy’s Corollary: At the most inopportune time
    Extension: it will be all your fault, and everyone will know it.

    * If there is a possibility of several things going wrong, the one that will cause the most damage will be the one to go wrong
    Extreme version:
    If there is a possibility of several things going wrong, the one that will cause the most damage will be the FIRST to go wrong

    * If anything just cannot go wrong, it will anyway

    * If you perceive that there are four possible ways in which something can go wrong, and circumvent these, then a fifth way, unprepared for, will promptly develop
    Corollary: It will be impossible to fix the fifth fault, without breaking the fix on one or more of the others

    * Left to themselves, things tend to go from bad to worse

    * If everything seems to be going well, you have obviously overlooked something

    * Nature always sides with the hidden flaw
    Corollary: The hidden flaw never stays hidden for long.

    * Mother nature is a bitch
    Addendum: and not an obedient one at that

    * Murphy’s Law of Thermodynamics
    Things get worse under pressure.

    * The Murphy Philosophy
    Smile . . . tomorrow will be worse.

    * Quantization Revision of Murphy’s Laws
    Everything goes wrong all at once.

    * Murphy’s Constant
    Matter will be damaged in direct proportion to its value

    * Murphy’s Law of Research
    Enough research will tend to support whatever theory.

    * Research supports a specific theory depending on the amount of funds dedicated to it.

    * Addition to Murphy’s Laws
    In nature, nothing is ever right. Therefore, if everything is going right … something is wrong.

    * More Laws

    * Anything that can go wrong will go wrong.

    * It is impossible to make anything foolproof because fools are so ingenious.

    * Left to themselves, things tend to go from bad to worse.

    * Rule of Accuracy: When working toward the solution of a problem, it always helps if you know the answer.
    Corollary: Provided, of course, that you know there is a problem.

    * Nothing is as easy as it looks.

    * Everything takes longer than you think.

    * Everything takes longer than it takes.

    * If anything simply cannot go wrong, it will anyway.

    * Whenever you set out to do something, something else must be done first.

    * Every solution breeds new problems.

    * The legibility of a copy is inversely proportional to its importance.

    * no matter how perfect things are made to appear, Murphy’s law will take effect and screw it up.

    * You cannot successfully determine beforehand which side of the bread to butter.

    * The chance of the buttered side of the bread falling face down is directly proportional to the cost of the carpet.

    * The chance of the bread falling with the buttered side down is directly proportional to the cost of the carpet.

  337. @ whatsinaname

    Save that BS “Murphy’s Law” for another time.

    You are taking up valuable real estate.

  338. FJG:

    This blog is not “valuable real estate” and everyone is free to comment; not just the Pre-order 1 complainers who have been making the same complaints all day.

  339. Real estate you want for your ranting? Maybe you should open up a blog of your own, you can have as much space as you want.

  340. whatsinaname:

    I liked it. It was a pleasant, humorous (and truthful) respite from the angry Feb. 14 people.

  341. Dear Rohan,

    My shipment is “collected from sender” at Xiamen and now in Transit.

    Could you reassure me that my order is not affected by the damaged screen issue ?

    Thank you.

    I still support Notion Ink.

  342. Hi Rohan,

    9th Jan –> 15th Jan –> 29th Jan –> 14th Feb. What a Joke !!!!

    Based on what criteria have you selected those unfortunate customers ( Including me ) ?

    Let me explain to you my problem ,

    1) I was in those 50 customers who are shifted to 15-22 Jan batch from 9th Jan batch. So i should have been included in the first list of 15-22nd batch. Then later you told that it is delayed to 29th and it was still ok . Now you guys are telling me that it is delayed till 15th of February ? How did you selected these people ? Based on what criteria ? If i think logically then i can’t see any answer other then you are not honest with us.

    I already sent 2 mails to preorder support and no reply from them.


  343. this is same question I asked them. I have sent many emails. I’m too interested to know because my case is same as yours. One thing for sure now I expect very very perfect adam. even a small scratch they should replace no questions asked.

  344. Same problem for me like a lot of other people, no email replies.
    Are you delayed Feb 14th or 15th? Mine is Feb. 14th.

  345. Exactly. But I did not bother to send them an email because I know i’m not going to get any response.

  346. @Guarav,

    I am in the same boat as you, same situation even with sending a couple of emails to support asking for some clarification.

    I would prefer that support was responsive.

    I am in a wait and see attitude at the moment. I think it’s difficult making a start up company at best. I don’t know what Rohan does day to day, but a lot of it has to be working to get investors etc.

    It’s clear that there aren’t enough resources to keep communication up minute by minute. I wish it were otherwise since in my professional life that’s what I do, communicate with customers that are unhappy with the support they are given.

    If the company were in the U.S. I’d apply for a job /wink.

    In any case, I am waiting on the 14th and hope that the Notion Ink Adam will be my valentine on that day. :p



  347. Mine got pushed out too!!! For some reason I was thinking that mine will get shipped on time on Jan 29 per Rohan’s statement (“The second & third phase of shipments will start on time”) in his blog post earlier. May be my adam is not a part of the second and third phase shipments…:-(
    I was really hoping to show off the adam at the superbowl party next week to all my friends.

    Well…I waited this long….Why not 2 more weeks!

  348. 2)
    What I understand from comments here is that many people who ordered on 9th Dec.,2010 got emails with information about delayed shipment.

    However, what I do not understand is how people who ordered later (i.e., after 9th Dec., 2010) got their adam shipped today?

    Rohan do you care to explain????????????????????????

  349. Yes it’s easily explained “we want to go down as the worst startup, CEO,customer service EVER”


    ALL THE FORUMS, THE PRESS, THE TECH BLOGS. Will take this to heart

    Why ohh why were orders not sent in the sequence you received them

    You should hold the deliveries and really sort and send in sequence.

    I am sure those who have been fortunate will understand and welcome this move as just and warranted

  350. how should he know the answer?
    they printed out all the orders and took them home. the kid spoiled them with milk and the yhad to hire a cryptologist to decipher them again.

  351. This is complete B.S. After going through the painstaking fun of trying to pre-order, and being one of the ones that got his credit card declined, then was finally able to order with the general public “Minutes after it was open Mind you”, then being pushed back to the 15-22 of January from the 9th, then the 29th, and now to February 14th………REALLY!!!! I posted last night that this was coming due to the broken monitors in manufacturing and Chinese New Year. I have a REALLY hard time believing it is 5.31% that is being affected. Originally i was told i was one of the unlucky 50 that got delayed. I would think those Unlucky 50 would be given priority over the original February shipment. This doesnt seem to be the case, just seems like more delay tactics and excuses. At this point my patience has run out……Im really sad to say this is the final straw for me and im going to have to cancel at this point. Im done. Ive put in way too much time and effort for more delays and empty deadlines. Before i get flamed for this let me just say, i have been an advocate of notion ink and follower since since day one, supported and defended NotionInk and Rohan in all my daily conversations with all my colleagues asking why havnt you gotten your adam yet and why the delay. Im tired of this at this point, checking my order status every day only to be fed lies about shipping details, everything is on time, its on a boat, blah blah….etc…etc…

  352. don’t worry cnet, engadget crunchgear and the like are getting the same duplicates i dont think they’ll be deleting it

  353. Yes, their comments will be deleted *precisely* like some of yours, which is to say not at all. See Prantha’s message for the not-very-technical explanation.

  354. Bad luck for everyone who’s Adam has been delayed.. hopefully the buffer Rohan calculated in feb 14th is not necessary and you will get your adam sooner!

    For people who are waiting for pre-order2 (like myself); we get more time to see Adam in action, so we can make a better choice (I prefer LCD now I have seen PixelQi in action!). I also hope Preorder2 Adams will have updates software (Honeycomb???) and access to the Genesis market.

  355. Seriously, I don’t trust the date with or without buffer. The buffer should have been added when the 15-22 got pushed out to 29…and not “pre-poning” the Feb orders.

    I have a nasty feeling that the “pre-poned” Feb customers will get their units before I get mine.

  356. Lets see whos is part of 5.31% of the following – I am one of it

    Aditya Sharma
    Ahmad Hasan
    Amith Narendra
    Biswajit saha
    Brian Long
    Brian Zable
    Esben Laursen
    Gerald Park
    John Velas
    Jon Entous
    Mary Margaret
    Mohanan CG Nair
    Nilesh Zabak
    Paul Schoe
    Pramod Gururaj
    Rajesh Tomar
    Riley Kenz
    Robert Kazimiroff
    Tapan Dave
    Tom P

  357. Add me to the list.

    On the fence on cancelling my order. Did not need a tablet but wanted to support Notion Ink and so got one even though I was not considered part of the family. LCD/Wifi.

    It seems like we have been lied to. I thought that all the Adams on Pre-Order were built and ready for shipment as soon as they got the go ahead from the FCC so they could put the FCC # on the Adams before shipping.

    Looks like they actually started manufacturing right after the FCC approval.

    The delayed 50 original users, the 5.31 % with broken screen are all BS.

    It seems like Notion Ink is a one trick pony, with Rohan doing all the heavy lifting instead of delegating the tasks to his staff. That’s why you don’t see any updates happening on Notion Ink web site and they have to rely on 3rd party to do the work for them. He does not need to read the blog, and can delegate his staff to read it and give him a status everyday and based on that tasks assigned to different people to take care of different issues that crop up.

    Whether I keep my Adam or cancel the order, I don’t think I want to deal with Notion Ink anymore and will be looking at alternative tablets as soon as they come out. At least I won’t have to deal with the lies that are totally unwarranted.

  358. @SAGinwalla +100

    I think we have finally found the truth…

    Yes, they started manufacture Adams right after NI got FCC approval… Why risk the money? But NI plays with the customers… very very bad…

  359. Why reply then? I guess you cannot follow simple instructions.

    Mine is delayed….again. And my patience is very short for any other surprises from this chicken $hit operation.

  360. me too… guess I’m one of the unlucky “few” we should probably make a blog and call it or something :-) and warmest regards to you all

  361. Think about those few who got defective ones. Their situation is much worse. By the way my order didn’t go through twice and next round of order is VAPORWARE.

    NI went from start-up to screw-up. Sorry state of affairs. Right from opening up orders for the followers of this blog till date, NI has been struggling.

    Best of luck Rohan.

    By the way, you took up my challenge and have failed. I don’t see next round of orders happening until Feb 14. Unfortunately I’ve been proved right :-(

  362. Hi Sen, I am one of the (very) lucky ones whose Adam was shipped on th 29-th (got informed by email on the morning of the 30-th and already got a call from the courier) :-) I feel very sorry for those of you who have to wait longer.:-(

  363. Put some good pictures and videos Paul!

    As for me, i will wait patiently, till 14th + another 7 days.

    Anyway, best wishes to Sinotek people for the new year!
    please make sure the shipments are OK this time !.

  364. Sorry Manoj, can’t do that at the moment. My Adam is delivered in China (were I am stationed) :-) while I happen to be in Holland until the 12-th :-( . So while I enjoy eeating my Dutch ‘boerenkool met worst‘ my heart aches for my Adam that already arrived at home :cry: .

  365. Mark me down on the list too. Order slipped to Feb. 14th. Initially was Jan. 9th (one of the “50”).

    Delaying them for quality control is entirely understandable and that doesn’t bother me at all. What made me really upset was going to bed happy after reading “30th Jan: Adam on its way, emails are being sent out,” and then waking up to what seemed to be the expected shipment confirmation email that wasn’t.

  366. I’m one of the few that got an email confirming shipment today. So i guess I should stop complaining. But i cannot help but empathize with the group that got delayed even further out to 2/14. Perhaps Rohan and NI should make some sort of gesture to this group. Who have been delayed repeatedly. A coupon for a free case or a screen protector, or maybe a 15% refund considering this 5% of (insanely loyal) customers have been delayed 3 times (5 * 3 = 15).

    Rohan if this comment actually makes it past your moderators and if you actually read these things. You have a chance at some damage control here. Do something nice for these people. Something tangible. Talk is cheap and words on a blog can only go so far.

    Here’s hoping.

  367. @Sen,

    I think the numbers here (and also considering the comments below) add up to about 100 roughly. Assuming this to be ~5%, the lot size of shipment due on 29th is ~2000.

    Hope the other 1900 at least are lucky and happy! :)

  368. I’m part of the 5.31%… I have been delay, but as of today I have been promised a free gift from notion ink.

  369. Well, and again the day of delivery moved…
    I was so excited to get my adam soon, its shipping date was announced at 31th Jan.
    then i followed all the blogs & forums around, to get a easy time without my adam…
    So again i´ve been moved to the 14th Feb now.
    Will it be the last movement???
    Ok, i just agree, that all the devices have to be checked again cause of the screen issues!
    Seems to be the only serious way, without forcing a possible disaster….
    And i think, its good for the quality management of NI to do that!
    Chinese products are famous in europe for quantity not for quality….
    As german customer i am expecting a real quality product, cause the dream of Rohan
    should not only be the usefullness of adam, it of course should be a high-quality device, which has a longer deadline than 2-3 years, has to live longer…
    In my point i want to use it for many years, so it is not damn bad if it takes only 14 days longer for delivery!
    I agree to Rohans decision to make a step in this direction.

    Wish all of you friends of adam nice days til arrival of the adam ;-))

  370. Seems to be very little placating people now @Rohan.

    You and NI had an obligation to post truthful, non ambiguos or misleading comments and you have repeatedly failed.

    PreOrder 1 should have been money on receipt of the device, then people can accept all these delays.

    You have our money, 100s of us have no Adam and wonder if we ever will.

  371. Mr MAgic,
    you should spoeak for your self. I don’t find anything wrong with what Rohan has done (opr not done!!). And maybe (I can’t talk for everyone else) many of those you think are in your situation don’t give a hoop about your rants here. In your comments, “We” multiplies “You” in a strange way. Be truthful and say “I” this, or “I” that. I think that will give you more legitimazy.

  372. I am sitting on the proverbial fence about ordering in pre-order2. I hope that pre-order 2 does not come out until some of the “unbiased” websites have had opportunity to put Adam to the test.

  373. With this slow pace, I couldn’t imagine 2nd round in near future.It might take months and months to receive adam to the buyers’ hand even if they start 2nd order in the following a few months.

  374. Out of curiosity, which are some of these ‘unbiased’ websites? I would like to follow them too.

  375. Hi Rohan,

    The touch screen damage is not happened after delay schedule. You should release this information before shipping date. If you release it before that, I can accept. However, you release it after shipping date (29th Jan). That means everyone should be know.

    I think I must never purchase your product even better , best….
    I also tell everyone that I know don’t purchase such pre-order product.

  376. @ Rohan,
    I believe you can be almost anything, I do not understand why this should take another 2 weeks present, I think almost you abide to this schedule as well.

  377. I’m one of those that received the email that said my Adam would ship on February 14th. I would have much preferred to receive it sometime last week because I’m going on vacation on Monday to the Ukraine. In the end the extra delay means I’ll arrive back here in the US just before my Adam does. So it works out for me in the end.

    I’ve seen all the posts about how other people felt about the reflectivity of the screen and other minor things. I’ll hold my opinion on the Adam until I get it in my hands, but I think I will be satisfied with the product.

    I can think of a few updates I’d like to see for the Adam 2. I’d like to see the same size screen with at least 1280×720 resolution. I’d also like to see an option for a Wacom Pen or the Neonode zForce touch screen so there will be no problems with glare on the screen.

  378. So is the no apolagy thing a cultural deal?
    Your problem with your suppliers should not be my problem, to be honest. And certainly notifying us after the shipment day is certainly a blunder in customer service.
    The issues that I expected are the GPS issue. I fully expected there to not be minuses where there should have been pluses. But this? In my eyes the product should have been in your factory in china alreay.
    Again no apology for NotionInks mistakes? How bout: I would like to sincerly apologies for not getting the shipments out when they should of. “insert explaination here” Signiture: Again thank you for being patiente and we will try our best to make it up to you.

  379. I think it is cultural. Even with Preorder stuff that was clearly their miscalculation, there was no apology.

  380. @Sam from Wisconsin

    Definitely not cultural. To apologize for one’s mistakes, errors, crimes etc flows from the universal principle “Do good and avoid evil”. This is not restricted to some cultures only.

  381. Hi,

    You can’t say it’s cultural. I love my culture and country even though i don’t reside there. Since notion ink is not honest here, you can’t blame it on culture or country or race.


  382. @Albert w have you got your dates and if so can you truthfully say time and date of your pre order

  383. I dont know if there is a case here with anyone but mine has shipped and this is my order date ant time
    Ordered Date: 2010-12-09 18:07:56

  384. The lack of apologies are certainly not part of Indian or South Indian culture (NI’s in Bengaluru). The corporate culture over at NI is not something i can comment on though.

  385. It’s cultural? You mean to say Rohan should grovel on his knees, the way Steve Jobs and Bill Gates does, when their schedules slip or they screw up?

  386. Steve Jobs and Bill Gates never took my money first and then made me wait.

    So yeah, some groveling would be a good start. But a discount or some extra stuff like a 32GB SD card with the tablet would really be what I’m looking for.

    I’m seriously looking for a reason not to cancel right now. Rohan has about a day until I say **** it and cancel.

  387. Just cancel it and spare yourself the pain of dealing with these cultures, of which Notion Ink obviously is fully representative. I see where some of you are coming from.

  388. I’m not saying it’s a cultural thing.

    I’m saying Rohan is a horrible businessman and needs to get his ass on here right now and start making amends.

    It has nothing to do with India, and everything to do with Rohan being to caught up in his damn dream. Get out of the dream and into reality where your tablet will actually exist!

  389. No they did not take your money first, but wait I just have to reboot got a blue screen and someone has just hacked my computers using a MS hack and my website has been taken down with an MSSQL injection.

    But they didn’t take my money be fore these issue started, and they are looking into providing a fix in a few months. Or was that the fix last month that introduced a few more holes.

    But its ok, they didn’t take my money before I got these problems. :) lol

  390. marcdimmick:
    > No they did not take your money first, but wait I just have to reboot got a blue screen

    Not a fair comparison. Everybody knows that MS produces shoddy, insecure products. NI’s going to have to work to develop that kind of reputation (whether they’re well on their way is another matter).

  391. To be fair, SQL injection has nothing to do with Microsoft, and everything to do with shoddy programming on the website end (not cleaning up user input before passing it to the database). Including it in your list of dirty laundry, in my eyes, makes you look silly.

    As for the hacks, every platform has hacks. Some are considered jailbreaks on other platforms and for some reason don’t count as a security issue for some people, but it’s a hack that a malicious person could have capitalized on. Heck, as of right now, people who used that PDF jailbreak could be easily part of a botnet.

    Also, I can’t remember when I got a blue screen or NEEDED to reboot my Windows based computer, nor have I gotten a virus.

    Microsoft may be too big for our own good, but imho, ethically, they’re a little better (or at least a little more stupid) than it’s fruit counterpart.

  392. Personally I’m wondering if this is grounds for some form of class action lawsuit. I talked 2 of my friends into buying adam, and all of us have been delayed. It’s obviously more than this 5% nonsense, which is a blatant lie.

    Sad thing is this all could have been avoided if Rohan had bothered to talk to us and be truthful. Now he’s alienated a massive chunk of his customer base.

  393. @Jason: you do a pre-order with a 6 to 8 week expected delivery time and you think of suing when you get your Adam 1 or 2 weeks later then that was promised during your pre-order?

    You must be from the US, the country where there are now more lawyers then manufacturers and I hope that you have deep pockets because in this situation there is no legal base to file a claim for the unfortunate situation that you have to wait till the 14-th.

  394. Damn right I’m from the US.

    6 to 8 week delivery time..that got changed multiple times..not by joe schmoe of notion, but by the CEO himself, Rohan.

    Lying about the specs of the machine.

    You know what I could go on but really I shouldn’t have to beyond that. The CEO of the company lied to us. Blatantly, and in print. If that’s not grounds for a lawsuit then nothing is.

    You must be from outside the US where they take everything, including most of your “modern culture” from the US. A country where we shipped our manufacturing jobs to so you could stop living in the stone age. Oh what’s that? You’re all still buying planes, guns, military supplies, telecommunications equipment, GPS, and all sorts of other stuff that was manufactured here in the USA?!

    Do you wear Jeans? Take those off sir, they were manufactured in the US and must by your definition be evil.

    Damn us and our desire to bring peace by global commerce. Next time we’ll stay isolationist and let you rot since you won’t have us to sell your “manufacturing” to anymore.

  395. Uh, Levi’s was the last major manufacturer of jeans in the US. Please note my use of the past tense. Please look at the manufacturing location of your GPS unit, or your telecommunications unit. Please note, in fact, the huge amount of consumer electronics manufactured here in the US, which is approximately none.

    I’m as patriotic as the next American, but I prefer to be proud of things we’ve actually done, such as inventing cheese sushi.

  396. uhh I can think of many many brands of Jeans made in the USA. Levi’s went out yes, but if you’ll actually read the whole comment you’ll see where I admit we gave a lot of manufacturing away. That said However last time I was in Denmark every pair of jeans I saw was “made in the USA”.

    Retail Telecommunications are not manufactured in the US correct, Commercial are however. Ask Boeing.

    I much prefer the pop-tart Sushi to Cheese Sushi.

    The Chips for GPS may not be made here, but the system was invented here.

    Oh yeah, BTW, Pixel Qi is an American Company. Enjoy your American designed screen.

  397. @Jason: US must by my definition “be evil“? Why must having more lawyers then manufacturers be evil? Or is this projection and this is what you think yourself?

    We are all still “buying military supplies” while the USA is “bringing peace by global commerce“? Maybe your newspaper doesn’t publish the USA purchasing budget of the military.

    So “we could stop living in the stone age“? Last time that I checked, you got your ancestors and cultural background from our beloved countries. But maybe your newspaper also provides no history backgrounds?

    Luckily you have a wide cosmopolitan look at things and are happy to buy technology that is designed in India and manufactured in China. I am happy that you are so broad-minded. Surely a good example for all of us.

  398. last I knew MIG 29 was not manufactured in USA. You dont know half of the ‘you all’
    AirBus is beating Boeing hands down. Shall we start a discussion on the other dream some where else? Aka.. Boeing Dream Liner??!!:)
    Jeans manfactured in USA??? LOL That was what you are proud of?? Hey where did you learn growing cotton from? By the way the largest denim fabric plant in in India. Yes india and it accounts of 1/3 (YES ONE THIRD) of the total denim manufactured in the world!!
    When you invent the zero and the decimal system lets start a discussion forum else where we can hash these things out.
    And no your manufacturing jobs were not shipped so we could go out of Stone Age(Though I wonder why anyone wants go out of the Stone Age. With the Taj Mahal made of Marble, Numerous Fantistic Forts Like Red Fort, Agra Fort, Udaipur fort etc made of Red Sand Stone, Fantastic Temples like the Hoslya temples in Southern India made of Granite. Hey the Sidewalks and Curbs in Banglalore are made of solid Granite!)
    they were shipped out else you would have slipped into Martian Mud age pretty fast if it did not happen. Right now the biggest markets for Cars, Computers, Mobile phones and many other products are China, India. Any other country comes next. If you include Japan Korea and rest of Asia those statistics begin to sound pretty intresting. Africa is still to come online but give it a couple of decades we will see who ranks where.

    Why dont we leave these discussions out to where they belong outside here.
    Here Adam is what we come for.
    CEO lying about what? delay for a few days in delivery which is called “estimated”? Hey you are welcome to cancel as some others have done. You cant catch somebodys collar and ask them to perform for you.

  399. @Paul Schoe

    No. what I think is that you think all Americans are Sarah Palin fans. And that nonsense pisses me off more than I can begin to describe.

    Yeah our Military spends a ton of money, something I don’t like. This has nothing to do with my point which is that every military in the world buys from the US either first or second hand. Some more than others, but pot, meet kettle, you seem to have a color in common.

    And we all got our common ancestry from Africa, again has nothing to do with my point.

    I’m not here going all American exceptionalism on you. America has a ton of problems right now and our government is frankly unable to cope really. But don’t make it seem like all Americas are impatient or we all love our guns or whatever freaking stereotype you have of us.

    Are we perfect? not even close. Sorry we didn’t magically bring peace to the world. But if your problem is that America isn’t as awesome as you want us to be, well step off.

    You took the first shot here sir with your “oh Americans are all lawyers now!” Nonsense. And even if it wasn’t nonsense, who do you think buys all those exports? The only reason all the manufacturing can be in the rest of the world is because rich (relatively speaking in this sense, not trying to prop up the obscene global super wealthy) consumers have money to waste on these imports.

    So back off the America bashing. I’m here supporting a small startup in India and I have some real legitimate grieving with how I’ve been treated as a consumer. Things to me that almost feel like being lied to by the CEO of this company. And without me in my non manufacturing job (I’m a server engineer, sorry), there isn’t someone to buy his tablet and his company dies.

  400. Jason:

    Most jeans are manufactured off-shore now. Same with lots of GPS and lots of telecommunications equipment.

  401. @Jason. I am not bashing America and if you read your last post (the one above this one then you will see that you list more prejudices against the US then anybody else in this blog has ever brought forward. This is not a political forum. This blog was so nice because it was a real international forum without anybody stating “Damn right I’m from . . . “. I have been in touch with more nationalities in this blog then that has happened to me on any other single blog.

    As far as your statements are concerned: I never stated “oh Americans are all lawyers now!”. I said that the US nowadays “has more lawyers then manufacturers” and that is a factual statement that has nothing to do with voting for Palin.

    I hope that once the dust settles, we get back to this unique place where people from very different countries and cultures give their input on how technology and tools can benefit and entertain us in the future. I think that Rohan is right when he says that we are now only at the beginning and that a whole new era of information processing and entertainment is starting. Part of it is happening right here and I have seen posts from many people here of whom I hope that even after they have their Adam-1 they are still interested to discuss what the future can bring us, for software and for hardware.

  402. Jason:
    > The only reason all the manufacturing can be in the rest of the world is because rich (relatively speaking in this sense, not trying to prop up the obscene global super wealthy) consumers have money to waste on these imports.

    Yup, and because wages have been stagnating in America (nearly all of our fabulous income growth has gone to a very, very few scum at the top of the pond), we’ve simulated wealth by borrowing. In case you haven’t noticed, that didn’t really work out all that well.

  403. sorry but this made me laugh. there’s a friend of mine who manufactures Levis right here in India. not too far from Bangalore actually ;)

    as for the law suit. I was extremely annoyed about the delay yet again not only because my Adam was delayed (that I can take) but everyone I recommended it to is now giving me a hard time :(
    Having said that, I’m not ready to sue NI or Rohan just yet. You know what they say here in Bangalore “swalpa adjust maadi” (kindly adjust a little) for any problem :D

    I’d really like to see an Indian product company succeed, god knows we need a few. I’m trying to get a cabinet fabricated and its taking me a silly 3 months to get the entire thing done here in India. Those who’re from “developed” countries need to remember that there are many many challenges people this side of the globe face that you take for granted. If I want a silly switch for my computer I have to order it in the US (made in China usually) and carry it back to India.

    One thing that’s in our control, setting expectations and I want to see Rohan do a better job at that.

  404. Paul…even with a 8 week expected delivery time, my units should be shipped by Feb 9 (since my order date was Dec 9). So, NI has screwed up on their 8 week commitment too.

    And to begin with, they should not have updated the expected ship date on the order status and kept it Feb (with 8 weeks lead time)…and used some internals dates to do batch-by-batch shipments.

  405. @all

    If this will make everyone feel better:
    I was a Jan 9th batch. My adam was shipped on 19th. As of today 31/1/2011 7:00, I am yet to receive my adam ! :-)
    And I am from India, the land of NI.

    So have some patience. The world/ or your life is not over if there are few weeks delays. Please @all, I have also commented in the past – lets temper our expectations. Not all of the “unsaid/unexplained” reasons are due to NI faults only. Please consider factors from Pixel Qi, shipment and logistics from them (now with more concern in context of less than “on par” quality of PQi), the ODM (I dont think its Foxconn now. Foxconn was the original ODM which had disagreement with Bharti Airtel, the original investor. NI changed to new ODM with the new investor…. ?inventec ?compal ) which has to collect /depend on component manufacturer, and off course the component suppliers like Sinotek which can have assorted problems of its own.
    Lets not forget this perspective also – lot of the Big Boys are also buying up “assembly time” in these manufacturing units. So small fries like NI can have difficult times with their less than deep pocket.

    I feel now is the time we decide whether to support NI or not. Just consider the rooted Adam with the “expected performance”, and ask yourself “Is this tablet enough for me and if it is ,should I wait?”


    “Is NI bullshitting me? and cancel my orders”

    There is little point in projecting onself as “whiners” in this public forum…..denigrates the whole blog and the person concern.

    * Cancel and shut the f*** up or wait till Adam reach your hand. And till that time do something useful with your time rather than f5s*

  406. I agree with your Laksman that they should not have published the earlier dates. A few weeks ago they even “pre-poned” the February dates. That is the problem with this blog. We are almost sitting on Rohan’s lap. That provides a unique experience which has been worthwhile and entertaining for many of us.

    The problem is that by sitting on his lap, we also got the roller-coaster ride that almost every CEO has when he launches his first product. For example: we get the delights when something goes faster then expected (promising quicker delivery dates) and the cramp in our stomachs when unexpected turns are made (resulting in delays).

    For PR at this moment, it would have been better if NI had sticked to their original 6-8 week delivery time. Then we now would have had only 1 delay. But then we would have missed the unique blogs of Rohan, the experience that he has put us through and the roller-coaster ride.

    If Adam is doing what it promised to do, then all of this will be for the best. Everybody here will feel that they have been part of the ‘making of‘. And given that Notion Ink does not only focus on hardware, but will also please us with updates on software in the future, I have the impression that we will all become proud owners. From a PR perspective, even though it resulted in this disastrous way of communication, this blog will then still have worked positive rather then negative.

  407. Big words from someone who got his shipment notice today.

    Like it or not the PR matters. How your customers feel about you matters. And I feel Rohan has been dishonest at this point about the shipping and the entire screen and GPS debacles. Now whether this is ignorance, inexperience, blatant dishonesty, or some combination does not matter. He’s the CEO, he’s the public face, it’s his job, end of line.

    He needs to start communicating right now if he really wants me to feel like I’m a part of this. Because right now after I get my device in my hands I don’t care if the “dream” of adam dies, I’ve been that angered by the entire experience.

    And all of that is the fault of Rohan and his PR. Social media is the new PR. He needs to manage it just like he would a TV ad.

  408. @Paul Schoe

    You are off topic – and picking on a country that likely represents >60% of adam’s sales. Were it not for the US, the adam would not have been commercially possible yet.

  409. @litle al: I am not picking on a country. I am a frequent visitor of the US and have many friends there. I do object to this attitude of “lest’s start a class action” which is an attitude that I only know from the US. if you read the comments, then you will see that it was Jason that introduced topics as Palin, military spending, outside the US they live in the “stone age”, wearing jeans and 10 other items that came from nowhere.

  410. Paul,

    FYI, Rohan Shravan has incriminated himself on this very blog and in MULTIPLE online Video interviews fraudlently citing higher level specification and features to the public than actually exist on the adam. In addition, Mr. Shravan, as CEO of Notion Ink did in fact change the technical specification webpage to more closely reflect what the actual configuration of the now shipped adams…he did that ONLY last week! (after the fact…of ordering). So at the very least Mr. Shravan has drawn attention to himself by his many misrepresentations aftre ordering and changes contrary to those misrepresentations being update only a week ago… (can you say “decepticve business practices?”…how about “wireline interstate fraud?)

    On another note: After reviewing the FCC licensing documents (assuming these are the actual FCC documents for Notion Inks official submittal), it is apparent that Notion Ink submitted a platform for test that is a significantly differnt tconfiguration, than what is being delivered under the license. This may become a problem for Notion Ink, given the “other” circumstances listed above. See, not only did Rohan mislead his customers, but he mislead the FCC, and the US Government licensing bodies…not good.

    See I dont think Rohan would have ever received any attention on these deceptive business practices, had he not chosen to screw with the wrong appears most in here are …well…sheep. You never know who you are talking to online.

    I dont think being sued or losing his company and funding will be Rohans biggest problem at all. No, I think stayng out of jail might be. And he has created a wealth of people willing to testify how they got screwed by Notion Ink…Now thats Karma.

  411. bsmdbt:
    > can you say “decepticve business practices?”

    Actually, I can’t, and I’ve tried very carefully, but can’t get past the first word.

  412. Ok, bsmdbt.

    Let’s say you decide to sue NI. You find and make an appointment with a lawyer. That could take more than a few days, cuz you need a FEDERAL court lawyer who knows all the rules of International service under the Hague Convention; but let’s say that you get the appointment within three days from today. That will take you to February 3.

    You tell the lawyer all of your complaints, which all boil down to one thing; your Adam has not yet been shipped. Let’s say that you convince your lawyer that you have a case and that you want him/her to sue NI (tall order, as you do not have much of a case. But for the sake of your argument…) Let’s say your lawyer is REALLY GENEROUS and will take the case for a small retainer of $2,500, and you pay all costs (I won’t take an International Federal litigation case for less than a $20,000 retainer – IF I really believe in my client’s case. If I do not believe in the case, I want $35,000 minimum. But, let’s assume your lawyer likes you and he/she agrees to accept only $2,500 – but you must pay all the legal costs of service in India.)

    Your lawyer says it’ll take him seven days to write the complaint, which may be optimistic. You are now ten days into this. You are at February 10, assuming that your lawyer was able to make a sufficient legal argument in the complaint. (That’s always the hard part of drafting a complaint, as the lawyer must allege facts which show that you have suffered some kind of injury or damage for which you deserve recompense.) Your Adam will be shipped in four days.

    Your lawyer completes drafting the complaint and gets it filed on February 10. Now, he has to serve the complaint on NI in India. I assume that you live in the US (I may be wrong, so please advise.) Your lawyer now must now prepare and file a “Letter Rogatory,” which asks a court in India for permission to serve the complaint on a Defendant in India. Add one day (it usually takes a bit longer.) We are now at February 11.

    Your lawyer needs to comply with international rules for service of the complaint in a foreign country, and there are many rules on how you can effectively and legitimately serve a company in India, and who is legally permitted to properly serve the complaint. India is a signatory to the Hague Convention. Read about how service is effected in India at “” and see this form:

    Let’s say that your lawyer is really experienced with service of complaints in India and he hires Madaan & Co. to do it (“”). It is going to take your lawyer and Madaan, even if they are extremely experienced in international service, at least a month (but the reality is that it would take much, MUCH longer. But I am being really optimistic here.) Let’s assume your lawyer and Madaan are magical and can serve the complaint in three weeks (at a cost of only $1,000. Now, you are out $3,500.)

    So, let’s add 21 days to the 11 days. We’re now at March 4th. Your Adam was shipped a few weeks before March 4th. (You have no case against NI at this point, but let’s proceed to the end.)

    Now, it will take (at least) a few days for your lawyer to get back the original Proof Of Service from Madaan in India. (Probably a week, cuz – as I recall – It needs to have the original file stamp on it, from a governmental agency.) But, again, let’s be optimistic. Let’s give them 5 days to get back the original proof of service.

    NI has thirty days to answer the complaint, minimum (actually, it is a bit longer with a foreign entity as a defendant. But we’re being optimistic here.) So, NI must serve an answer on you by April 3, 2011. You have been playing with your Adam for more than a month by now.

    ‘Nuff said.

  413. @Jason or is it xyldarren

    Can tell your picture is not to clear. So what are you waiting for? when will you start the class action lawsuit you and your friends that 3, thats a start. Have you cancelled your order as yet? and what are you going to buy now?

    There seams to be a lot of rhetoric here but no action. If half of the people protesting here actually did what they keep threatening we would be having more interesting conversations here and stock would not be an issue as a lot would become available.

    So what are you going to do @Jason or is it xyldarren, act on your words or are they just words.

    We understand the frustrations, I too have been frustrated but the protestations are just becoming comical.

  414. The 5.31% is complete B.S, there are dozens of people at Notionaddicts who are also delayed.

  415. Notionaddicts posters are posting here too. Those posters may have different names on this blog. I am “zelduh” there, but “Prantha” here.

  416. Ah – you’re hiding out under a secret identity! But now that you’ve been found out perhaps you’ll mend your evil ways, whatever they are. (You’re a lawyer, you must have *some* evil ways.)

  417. LOL! I guess, gecko, that I must have a secret identity! I’ll tell you that my real name is not Prantha Trivedi. ;-)

    I’m a lawyer who LOVES tech stuff, I represent comic book writers and artists when they sell their works to TV Networks, cable channels, or major studios. I represent a company that creates software used in the creation of special effects and animation in motion pictures. I represent my husband, who writes, creates and produces animation for kids. I do litigation only when I have to. (But I don’t like it.)

    Getting into Trusts and wills. I think I like that kind of practice as it is more gentlemanly than the other practice areas I have had the opportunity to try.

    So, that’s me. And I want an Adam.

  418. The “no apology” may be cultural but not for the other 95% of the world, it’s expected and respected

  419. Magic,
    I disagree. In any culture. , a no apology is simply a way to say thetre is nothing to apologize. But apologies come in different ways, and it is very cultural. An apology may be expressed without words. Sometimes actions, and simple gestures can be ways to maplogize. A lot of people present gifts. They can show that they went out of their way to find something they might like, something special.
    Rohan has shown his kindness more than once. Yoy can call it a lot things, but 95% of the world can tell you it is very effective to present a gift, or a smile (even a wink) when in need of apologizing.
    Now, do your magic, and apologize to someone next to you. That is the only way to know what an apology really is.
    If we can’t find anything to apologize for, to anyone, in any given day, then we don’t know what a real apology is.

  420. @magic51
    India is the second most populated nation in the world, next only to China. India is however fast catching up. India and China together make up 1/3rd of the world population. So the 95% quoted is technically incorrect. But people cannot hide behind the cloak of culture. If someone has used it before on this blog, then it is just a smoke screen for an excuse. I come from India though I don’t live there, I think it is basic human etiquette for someone to apologize, if there is a delay or if something goes wrong. A sorry can mend many bridges.

    Somehow that is not how the businesses run. It is rare to see a CEO of a company apologising for a faulty product or a delayed shipment (Apple for iPhone 4, Microsoft for Vista, Facebook for security lapses, Toyota for faulty cars, HP for monitors catching fire, Sony for batteries catching fire, Notion Ink for delayed shipments, etc…). Admitting any wrongdoing or a mistake committed would be inferred as incompetence and would spell disaster for any company (start-up or established). Notion Ink’s problems stem from unclear and ambiguous communication. Myself and gecko had commented numerous times on this blog saying that Rohan needs is a good PR person who can deal with the matters of communication in a clear and concise manner. We haven’t seen anything to that effect so far.

    A company can afford to slip or trip only a set number of times. They are like lives in a video game. They need to be used effectively. The moment one runs out of lives, it is GAME OVER.

  421. hey….i missed the last pre order…..wanted to ask for the time of the next order…but seeing the situation here as in the delays in the first preorder itself……its a pointless querry… the way…rpohan…..when will this pre order thing change into a full scale production like the ipads and others??????

  422. Dr.Prashant Rai said, on January 30, 2011 at 21:34
    “ipads and otherer???????

    How long have you been gone????????

  423. forget preordering. wait until you can get a “complete” ADAM with all promissed features.
    And don’t wait for ADAM 2. I think it will never arrive. With this marketing NI will be closed in one year.

  424. Thanks harvey!!
    You know so much!
    I feel so stupid when I read your comments! Why can’t I come up with so terrific ideas! Your logic is so smooth, and well structure!

  425. I don’t give them a year after this latest mess I think they will be going out in weeks. they need to turn everythin over to a marketing ferm or Rohan needs to learn to quit promising so much. and if he promisses more then he can do he needs to communacate faster. At least your just back where you started I started on the 9th

  426. @seabeetodd said, on January 30, 2011 at 21:45

    A lot of companies should learn from seaeetodd. If all Apple costumers llistened to you, the whole ecosysyem would change instantly!
    For example, a dear friend of mine wrote a letter to Steve Jacobs about five years ago, compalining like you are about some issues in his headquaters. She still has not heard anything, nada, caca. They have to be a little faster, don’t you think?
    And then when I saw him trying to difuse the biggest blonder in public marketting last year I could not believe he expected his costumers to fix the problem them selves by holding the phone in a different way!
    So, a million ones to you for your rebellious ways!

  427. They were saying this a year or more ago but NI is still here. :) My order has shipped :)

  428. I’m very, very sad beacuse my shipping date is now Februar14th.
    I’m short before canceling my oder.
    I stay here as “supporter” since the beginning, but I never gotten a email for pre order1. Than I have make my preorder when it was public and my estimate shipping date was delayed first from mid January to February. Than ist was changed to January 31th and now it’s February 14th. In the moment, but I think it will delayed again because of some new problem.
    We all are hearing alot of promissed from Rohan since month. And now, some features are absence, track pad, mystic feature and so on.
    And what’s about EAP2 and Beta tests ?? GPS doesn’t work, no market access and so on. That are bugs which have found a good beta tester. But I never heared here about Beta test and EAP2 (I was on the waiting list).

    I thgought, NI will becomne a big player, but not in this way. In this way NI works in the moment in in the last month, NI will one of the company’s with good ideas, but not more.

    That’s all very very worst.

  429. Mr. Dimmick: Could you stop encouraging the guy at the edge of the roof to jump. People have the right to vent and they also have the right to change their minds. The thing that is the most comical to me is that you expect everyone else to justify themselves to you.

  430. My apologies but its getting frustrating when you get a crowd that are digging an emotional whole it just becomes more self fulfilling. I too have been frustrated but I took a risk as we all did, but I have to keep reminding myself why did I take the risk and so I keep waiting. I now don’t have to wait much longer, but if I did then that is life but the adam is still the best tablet device I have come across and so I waited.

    I too was one of the early people that placed there order within 25 mins of the form coming online, it has been postponed three times for me and frustratingly but I want to findout what the device does how I can maximise it and gain the benefits I first perceived. But everyone just want to threaten what they are going to do. Well we can all just pack are bags and go home or we can work to make this a success.

    That is done in two ways, one the product and the company delivery that product and service but secondly its the customers. But we need to put it in perspective that NI is a new born and they are going to stumble and have accidents so we either believe that is a potential here and work to find the best outcome or pack are bags and go.

    I believe there is a fantastic potential here so that is why and here and hopefully getting people to re-assess why they took the risk with their good, hard cash or credit. Was it to buy a guarantee or was it the potential of what could be done with such a device.

  431. don’t cancel, get the Adam whenever it comes. Also order the Xoom or any other neat tablet that’s out and when the time’s right & if the Adam lives up to everything its made out to be, you won’t have any problems either getting rid of the Adam or the Xoom!

    I’ve had the iPad for a good 9-10 months now and my plan all along was to get rid of it once the Adam was released and in my hands, sadly that’s not happening for a while now but the good thing is, I still have a very nice tablet that I’ve grown to love and at the end might not get rid of after all… not to mention all the app’s I’ve got on the Apple App store that payed for the Adam ;)

  432. @marcdimmick Lay off the man… you’re not adding anything to the site either. great you got the adam and are still on the rohan bandwagon as were all of use at one time or other… we put out money down and are still waiting.. this forum is not just for the supporters. this is the official blog for NI and the adam and as there is no other recourse I think the bad publicity is as warranted as the good. Just like you tell those who are venting. if you don’t like what you are reading then don’t read stay off the blog… for all of you that are pro rohan this blog shows you that there is a growing number of people dissatisfied with what is going on. Some have received their adams with DEFECTS would you tell them to keep their mouth shut. if you like being fuc*ked up the a$$ and smiling because that’s what being an “early adopter” means or because you can play with your adam when it’s happening that’s your choice but realize @harvey186 and other may not have the same opinion about it.

  433. The delay may be for Gingerbread. and Androidcentral have articles that indicate it to be ready for release.

  434. Everyday I would defend Notion ink mainly because I didnt understand why people were spazzing out BEFORE the date that rohan suggested. I had it set in my head that everything was ok since he REASSURED us everything was on time. AS a matter of fact i notice now whenever we get assured of something its because its a LIE. After waking up this sunday morning and reading what I read.. I BETTER get something free with this order.. something that intices me for waiting all this time. I was 100 percent for NI until this morning as I am a goal oriented person.. i can be calm when I know a goal is ahead.. and rohan you SET ME UP. Honestly.. Honestly… for real.. i would rather take my chances of getting a bunk one.. and have to send it back.. then have to guarantee that I have to wait now. You better overnight these because I am furious..

  435. again I would say that I’m not upset about the delay I can handle that I know it happens all of the time and more so with a new company. my problem is with the at best bad communication and at worst lies and half truths. Even todays post Adams are being shipped emails on the way turned to sorry delayed again. we the people delayed should have known this as soon as Notion Ink knew and I’m sure they knew over a week ago. WE should never have found out today more then a day after the 3 times rescedualed ship date. also this lie that it is only 5% how can this only be 5% of the people effected. everyone of the people that I have seen so far were the ones that started on the 9th we should be the first ones not the last to get shipped . My question is if this were only 5% why was in not the last 5% why are people on the list that were first told the 9th then moved. all we are asking for is the truth and we are not getting it. That is the problem bad (very bad) customer support get with it Rohan I still have not recieved my email I only know I was delayed by checking the website

  436. EXACTLY.. because the way the information is spread by WAITING till the last minute to break the news.. its killing me. Its like working all week and expecting to get paid on friday.. then boom friday comes and they are like well it will be next friday but i assure you its on time.. and you dont spaz… work all week and then on that friday they are like oh.. sry its delayed again. Then throw some REALLY LOW figure (5 percent) and then tell me you cancelled them all because of it.. NO you eat the costs for that error and you send all on time.

  437. Same here. I haven’t gotte a mail about shipping delay. I found it only on the preorder status page.
    I’m also one of the 5% you are talking about and a full agree with you about the “truth” we are hearing here from Rohan.

  438. I also found out on the preorder status page. This is looking more like 5% shipped and 95% did not from the count.

  439. I am one of the guys who got pushed to Feb 14th. And I am disappointed, since I have been waiting eagerly for this. I have also been on the Dec 9th to Jan 29th to Feb14th now route.

    I live 1/2 km away from the NI offices in Bangalore – so near, yet so far…

    Though I am sorely disappointed that I can’t get my hands on the Adam yet, I appreciate the situation NI finds themselves in. I see a lot of frustration in the comments from people who have been delayed, and I feel it too… but, I think we extend the support to these guys some more.

    I want them to succeed, and I would like to extend my help in whatever way I can. One of them is probably by being a little more patient…

  440. Sorry…the patience well has dried up here. NI and Rohan better deliver without any excuses.

  441. can you go there and see whether they are still on holiday and how many people they are. Is it really true that they consist of only three guys?

  442. Again if it is that bad and you don’t believe that you will get product and you are that unhappy, why are you still here? why have you not cancelled your orders and gone off and brought other devices?

    You talk about Rohan not communicating to well but you are all communicating your dissatisfaction and that you considering to cancel your orders. If that is so then go, cancel that way we have more devices for the people who are still wanting to purchase.

    There are lots of safer options, you can walk down to the apple store and purchase and iPad, go for it. Its there waiting for you with guarantees and someone who will listen to your complaints. I am quite sure Steve Jobs will immediately respond with an email.

  443. I’m not sure I want to sacrifice 5% of my purchase price yet. I also want to hear a story or two about the cancellation process thru Notion or if I should go thru my credit card.

    But mostly, after preaching about this thing to friends for over a year, I’m really hoping Rohan does something to make this right.

    But I am considering cancelling.

    But my indecision does not alter Rohan’s horrible communication and lies.

  444. I am also part of the 5.31%. I was also one of the unlucky 50, and now it seems we are both part of the unlucky 5.31%. B.S

  445. You know, I’m thinking based on Rohans numbers and such we should just play the lottery. All “50” of us just can’t possibly lose.

  446. Here’s a more realistic update:

    95.69% of the Adams have been delayed and only 5.31% have shipped.

    I’m getting better at understanding Rohanese now.

  447. Rohan, I think you need to give us some statistics now. How many have you actually shipped, how many are completed daily, how many have been delayed, how many screens were damaged, etc

  448. looking at all of the post and using statistics I would say about 500 were sold and about 30 were effected by this delay

  449. uhh notion addicts has it at over 60 delayed already. And I haven’t even added mine to that count yet.

  450. I’ve been catching latest updates on NI blog since November, and would like to say that Risk Management in Product Development is not being followed in NI, which can lead to their downfall. Tablet market is getting hotter day by day, new entrants are tried to get hold of their pie. Rohan and team have to take action immediately and straighten things out or else NI can go down in the history as the one which could never get off the ground. No Adam for me for the time being, I’m contented with my Nokia N900.

  451. “Delay” – Jan 9 to Jan 16 to Jan 29 and now Feb 14. Understandable considering Lunar New year in China
    “Website” – same old – nothing new – no information about software, genesis, nothing new “About us” – nothing their either
    If Rohan is thinking that he is a superman good luck to him. We need to know the organization, business, faces behind customer support.

    Yes, Apple = Steve Jobs — but that was after years of brand building and cash reserves.

    To me, this exercise was about crowd sourced dream product building – and possibly business building. Rohan may be good engineer and great spokesperson – but has yet to demonstrate business savvy. This is not a personal attack on Rohan – but a reminder that he needs to demonstrate that he has surrounded himself with competency in order for customers (not just investors) to gain confidence in Notion Ink as a solid company. I would like to continue my support (is it shear madness??) but my expectations have been lowered. With this level of complacency – I expect NotionInk to wither on the vine – Rohan, surprise us again and show us that you can do it! Have someone else contribute to this blog on YOUR ORGANIZATION’S behalf.

    Good luck and I will stop my visits to this blog and wasting my time.

  452. Frustration is one thing, misinformation/lies is something else. You know what the mystery feature is, now don’t be insincere.

  453. “Mehdi said, on January 30, 2011 at 22:45
    Hmmm, how about the radio ?”

    Mehdi, Rohan said the mystery feature was a radio, but appearantly it is not working yet, there ihas not been a single users who has received the adam, who has found a radio app or any way to make a radio work.

    so it is still a myster feature, and part of the mystery is when will it be activated.

    The only guess right now, is at some point there will be an update and the radio will appear then

  454. @David: I never implied that the radio worked right now (seems there is no radio software for Android available presently or something like that). Indeed rumor has it this feature will be activated with an update. But still, there is a mystery feature (well it was unveiled but we keep referring to it as mystery), not activated I concede.

  455. yes, that will be a good alternative, but it has no PixelQI and that’s the only reason why a want a ADAM. But when I’m reading, that the colors a bad on PixelQI I don’t know if it is really what I what.

  456. People do you really think that a 14th Feb delivery says that Rohan actually got the workers at Sinotek to work over Chinese New Years. Sounds more like that factory is empty right now and wont be working until about the 6-7th Feb …after New years…otherwise how long do you think it would take to produce a “fraction” or sorry Rohan what was that 5.31% (hardly a golden ratio) at the Sinotek factory what are they making the screens out of yarn and cotton wool by hand?? If its truly such a small portion of your pre-order business then they would have been able to produce the 50+ screens prior to the new years Celebrations ie 28th-29th and shipped…

    Yes I’m just a little Pissed with the lack of Communication but what really upsets a generally placid and logical person is the fact you keep changing my Shipping date the day after its supposed to be “Shipped” and only after a constant bombardment of emails from the poor customers do you:

    a. actually change the ship date.
    b. tell us what the hell is going on.

    We most likely have bank rolled your little rock show Rohan with our pre-order upfront cash on a rendered / prototype.

    We would like a little respect / compensation for our good faith and continued loyalty.

  457. Thanks Rohan. That was very clear communication. I believe the LCD’s were shipped, but the second round of Pixel Qis due to damage during transit were all cancelled and postponed to 14th Feb. Unfortunately, the people who were placed in the second batch of Pixel Qis are the most hit. They were shunted from 9th Jan to 15-22nd Jan to 29th Jan to 14th Feb. I hope the 14th Feb date is met without any further delays. Any delay (beyond 14th Feb) will be the last straw in the first pre-order saga. It will put a question mark over NI’s credibility to deliver (anything within a reasonable time frame).

  458. Wrong!

    I ordered an LCD and it hasn’t shipped, delayed 3 times since 9th Jan to 14th February, an absolute shambles.

  459. @magic51
    I am happy that you proved me wrong here. That puts a question on which screens were damaged? I am getting mixed signals here. As this thing is being run on a batch process, they surely wouldn’t mix the LCD and Pixel Qis on one assembly. Assembling Pixel Qi screen I guess is more complicated. Thus far only Pixel Qis were shipped based on the comments I read on various NI releated blogs. This morning I read from buyers who purchased LCD variant that they received confirmation about their adams being shipped. So to run two batches (one for Pixel Qi and one for LCD) from now onwards to Feb 14th is a difficult ask. Unless Pixel Qi’s were all shipped in the first batch of shipments and it is only select group of people needing LCDs that are being shunted around. I thought LCDs were the easiest to source and assemble. I could be completely wrong once again.

  460. I ordered wifi +Qi screen.

    Delayed till the 14th. Live in the U.S is anyone cares.

    Notion ink has become a joke in my mind now. This is beyond unacceptable and Rohan’s poor communications aren’t helping.

  461. Its not the LCD or the PQ screens that were damaged. It’s the touch screen layer that’s common to these that were found defective. As the post says, it was difficult to weed out the individual screens that got affected, so they nixed the whole batch, so it affected both PQ and LCD orders. I am sure if they take possession of this batch, they can salvage many over time or, at least, cannibalize the parts for repairing other units. Assuming they have a service center somewhere.

  462. This is really unfortunate. NI, we need you to manage people’s expectation a little better. Rohan, if you had shifted the date when you gave the news about the screen accident, people might have taken it better.

    I really hope that people understand you guys. I do.

  463. Those pushed from the 9th to the 15-22nd should never have been given the 9th as the original date. This was explained to you immediately and rectified right away. Understand you never had the 9th as a delivery date. It was a system error. Your date was the 15-22nd. In fact, you were one of the last people to get your orders in the slot of the 15-22nd, therefore we are finding your the ones that are now delayed even further.

    NI explained they are being shipped by time and date of order. Simple. First to Order, First to Ship.

  464. If this is the case then why are those people who were part of the 15-22nd being delayed even further then expected, first the 29th, then the 14th of Feb…..I would have expected Those people to be given priory over the original february shipment. It doesnt add up and it doesnt make sense. If that unlucky group of people were the last ones to get their order, then why have the system reflect a shipping date of 15-22 instead of the later february shipment like many others had originally. Not So Simple any more is it? Really not First Order, First to Ship…

  465. Jared, you are completely wrong, there are many people that have posted there order date and times, many ordered prior to others who have had tablets shipped,

    Take Greg for example, nothing against him, but his order time is after many others who posted here, and he has received his tablet, while we have not.

    the time and date of order, is only appropriate for some. Others got preferred treatment and moved ahead.

  466. @Rohan
    How did you decide who would receive their adams and who woul dhave to wait? I have had my shipping date pushed back 4 times now. It is incredible to think that I have supported and been so patient with your company. I would have never accepted something such as this from any other company. We are your customers and we have been your supporters, but for me the support ends now. No longer will i rationalize fo you Im calling you out.

    Everyone who has had their shipping date delayed once again I call out to you. Join with me i nthis:
    Rohan, I am giving you 24 hours to reply to me. It can be an email or a comment, but I would like to know how you plan to compensate us as customers who have had to deal with the misdirection time and time agian. Here we sit and wait for the final time as the “small group” who you have yet again not fulfilled your promise to. If no reply is given to me I will cancel my order.

    I am but one person and my idividual order may seem insignificant, but consumers if we band together maybe we can get some real answers.

  467. The real answer is up there in Rohan’s post, and he also warned us well in advance. I’m sure those who were pushed back were randomly picked. What kind of other ‘real’ answers are you expecting? Just the fact that you expect something else to be the ‘real’ answer – some conspiracy, let’s say – shows the outlook needs to be changed.

    Take a deep breath (not meant to be patronizing – it really helps), and hold on for 14 more days – it isn’t that long if you ask me.


    (This is my 4th updated date too)

  468. No.

    If they were randomly picked then Rohan lied. It should be first ordered first shipped as he said. This is obviously not the case however.

    I’m honestly not buying the story about workers working thru Chinese new year. If they were then the screens would have been much faster than the 14th.

    I don’t trust anything Rohan says anymore, not a word.

    Up until yesterday (the 29th) I would have been all bright side of life with you. But now I am enraged and I want answers and I want to know what Notion will be giving me to make up for this mess, be it in the form of discounts or extras, or if I should just cancel and get the hell off this nightmare of a startup company.

    I don’t care about Rohan’s dream, I care about my tablet, and I care about my money.

  469. @Jason: the screens are most likely made by a supplier to the company that assembles the Adam. So first the screens have to be produced (for which they work during Chinese New Year), then they have to be shipped to the assembly line and then they have to put together. There is a lot of logistics and planning involved when a company is faced by a faulty shipment of parts so if it “only” results in a 2 week delay, it means that all parties involved are doing over-time.

    ( with “only” I do not want to minimize the huge disappointment that many feel, I use it to indicate that really all partners have to work hard ot fit all thta in such a short time-span. Production-planning has to be adapted, other customers may have to be post-poned etc. etc.)

  470. @Paul

    Not my problem. Tho I still don’t buy that this would take as long as two weeks. The assembly lines are there, and set up to go. For a factory that supposedly can do millions in a month (Rohan’s words) a paltry 50 – 500 screens should be a day, two tops.

    Either way, Proper risk management calls for anticipating that some of your parts will be defective. It’s a basic tenet of business management, and that is Rohan’s job.

    Like I said an a previous post, it doesn’t matter if it’s ignorance, incompetence, inexperience, or blatant lies, Rohan is failing at his job description. I, a paying customer have been dealt with extremely poorly, and it’s up to him to make it up as all businesses should and even more so considering we are their first customer ever.

    We were the ones who lived thru all the negativity and still ponied up the money. And now to be treated in this manner is frankly insulting and unacceptable. This whole “we share in the dream” crap is nonsense.

    Time for a reality trip for NI. They need it desperately.

  471. @jason – you bought a pre-order from a 1st time startup…. If tablet was your priority – you should have gone with whats available to order from a big company.

  472. if it is randomly picked he is totally wrong. who is he to randomly pick when everyone have paid same amount. If that is the case I guess we all shold jion hands and question the credibility.

  473. “Paul Schoe said, on January 30, 2011 at 23:07
    @Jason: the screens are most likely made by a supplier to the company that assembles the Adam. So first the screens have to be produced (for which they work during Chinese New Year), then they have to be shipped to the assembly line and then they have to put together. There is a lot of logistics and planning involved when a company is faced by a faulty shipment of parts so if it “only” results in a 2 week delay, it means that all parties involved are doing over-time.”

    Paul, this is partially true, but what you are missing is they are supposed to be running an whole production line, so allthough this batch of screens were damaged, they where still going to be producing additional tablets, so they already have orders in place for additional screen, those are the tablets that should be sent to the people delayed, but what it sounds like is:
    They arn’t running a true production line, they are just doing spot runs for small orders, so Notion Ink puts in an order and the factory schedules them in when they can. And when they arn’t producing Adam tablets they are producing other things.

    Otherwise, the next tablets off the line, would be used to fill the orders that were delayed, but it does sounds like that, I don’t think they are running full production line, I think they are just ordering small runs to meet current demand.

    This would also explain the very small number of tablets that appear to have been shipped. the number of youtube videos is actually very small

    I would say they are a long way from being able to produce the 100K tablets they stated as their monthly goal. I would be shocked if they shipped more then a few thousand tablets on the high side.

  474. @David: Your reasoning might very well be right, I do not have enough info on that. But I found the number of vids on YouTube actually much higher then I had expected.

    Most people came here to get an Adam and they are still here because they haven’t received it. Once they receive what they wanted, they most likely start simply to enjoy what they bought, rather then making videos and publishing them on YouTube. I am happy with my dvd player, my TV, my Windows X61 tablet, my kayak etc etc, but I wouldn’t take the time to publish a video on them. So I was pleasantly surprised by the number of videos.

  475. well i will be canceling as well for personal reasons.. i will leave the country and no longer be able to receive i.. so … that would be money lost! even if i don0t want to, if no answer is given i will have to cancel as well!

  476. I haven’t got any email but my adam has been delayed to 14th Feb as well. I feel a bit disappointed about it, but surely not as much as many of you guys.
    What I think is: do we have a proper alternative? If our problem is to get something as soon as possible, I am not at all convinced we would be able to get a Xoom or the Toshiba tablet before we would actually get our adam.
    Moreover, no other tablet has a Pixel Qi screen! (I know, it’s a kind of dual fact this one, but for me it’s quite interesting as I will use the tablet for reading a lot).
    Therefore, no big deal for me.

    PS: I tend to believe Rohan and if he tells us that it’s because of an accident I see no reason why I should doubt him. Of course conspiracy theories are always attractive, but I believe that reality is often simpler than we think.

  477. Seriously!!!!, how many times has Rohan told us everything was on time and, its on a boat on U.S shores, FCC passed, Shipment is on time, only 50 people were affected..etc….There are many more examples that give reason NOT to believe him anymore and this IS reality.

  478. Plus one all the way.

    Ppl doubt in someone’s honesty. You never doubt in dishonesty of anyone.
    So, like that if you see the nature of doubt, you always doubt the positive.

  479. it’s not that we don’t believe that damage happened I’m sure it did it’s all about lack of communication. when did the damage happen 1 or 2 weeks ago most likely so from that date it was known we would be delayed but Rohan kept posting happy post shipping on time then even after they missed the ship date yesterday he still posted today Adam on it’s way Emails coming soon only to find out about 7 people got good news and about 60 got bad news. Then he has the nerve to post that it only effected about 5.3% we can read the post we know how many it effected even using statistics figuring some people won’t post it’s easy to see it was about 95% of the people still waiting for their orders

  480. Exactly my thoughts, posting B.S numbers is what pisses me off, and trying to play it off like its only a few people, when clearly it is not. Given the track record so far, there is every reason not to believe anything that is said anymore…

  481. Nook color rooted.

    Half the price, has everything but the ports and the Qi screen.

    I’m happy you believe Rohan, I do not. I feel he’s a liar and I’m really on my last nerve with this. I defended this thing for over a year. Enough of your stupid dream Rohan. How about a tablet that actually exists in reality.

  482. Doesn’t have the processor or the screen size. And not having the ports, for me, is a big deal. No hooking up external USB drives, thumb drives, no hdmi out, etc.

    With that said, I don’t blame you for being angry. I would be as well. I think everyone with doubts and upset should cancel their orders. Hopefully Rohan will learn from it. It’s been said repeatedly. Under promise and over deliver. Rohan keeps getting that wrong.
    Also, people who have been pushed out again should get something extra. Apple, while not admitting problems, gave out free cases for iPhone 4’s. They knew they needed to in order to appease people. Wether or not there was an issue was beside the point. Rohan said he sent Greg something extra with his. I certainly think you people deserve something for the delays!

  483. I only hope is that all people who were delayed will get a problem-free Adam. Rohan , make sure all units are working and all the hardware problems were fixed before they leave the factory. After all this mess at least this is what you can do.

  484. I am number 5.31%

    Happy thoughts to the chinese managers and workers. Thanks for doing this effort for Notion Ink and me. :-)

  485. Wish I shared your sentiment. But if the Chinese factory messed up they should be working through the new year. Your holiday < my money.

    Notion has become a joke because this factory messed up.

  486. I don´t know what or who got “messed” up and I cannot use that information to anything anyway. I can relate to what the next step is and that is: we will get our Adam and somebody are missing their new year happening because of that.

    Yes I am eager to get ‘my Adam’ too but as long Notion Ink are doing their best to get me my Adam, I don´t want to get frustrated about some delay. The product and the vision of Notion Ink are still the same…

  487. Which is? Never give any proactive updates…and even if there are any, seeded with ambiguous data like 50 or 5.x%? Man, what a vision.

    It is not good if have a vision for a great product…you should have the same vision for customer experience too. It is all one package. NI and Rohan have not got it…and I doubt they’ll ever get it.

  488. Wow NI ! Another delay!? I was in love with NI but now with all this I’m afraid to order one (if I ever get in to those pre order, lame processes)
    I am looking forward on to the g-slate with 3.0 already as stock.

  489. LOL !! That is SO cool !! Hey you know what ? You sir might just be the next Mark Zuckerberg who, according to the Social Network movie, created Facebook after his girlfriend dumped him !! I mean, you can surely relate to him: more delay in your tablet’s delivery / being dumped by his girlfriend.

    Don’t you think you might be a bit overreacting ?? I mean, slightly…maybe ?

  490. @Mehdi: Don’t be too hard to Sen. He has found his purpose in life.

    (and you are right, Sen seems as attached to his Adam as Zuckerberg was to his girlfriend)

  491. Hmmm I really don’t see why is money brought up into this but I’m gonna try. So yeah he did make some, not sure it was his initial intent though (or was it ?).
    And yes, since you ask, I would still say that Sen (you did understand that I was actually referring to Sen overreacting right?) would be overreacting.

  492. Delayed to the 14th, disappointed but I’ll survive. Still no e-mail though and that is a little disturbing so I think I will e-mail them just to make sure some other issue isn’t involved.

  493. I have a suggestion for those guys who still ready to wait and not going to cancel. Can we all (maybe signature from all as request) send an request to Rohan with following points.

    1) Some discount (free shipping, memory card etc)
    2) Adam will be delivered tested thorougly with all updates etc
    3) If for some reason we get defective adam, will be replaced unconditionally (this is the reason we are delayed for).

    What you guys think?

  494. Rohan: I am really happy with the the prompt update in status this time and a clear reason for doing so. Information is key; lack of information (or worse, insufficient information) is what lets people imagine their own scenarios and creates confusion, anger, and panic.

    Even though this is the third time my shipment is being pushed back (Jan 9 -> Jan 15-22 -> Jan 29 -> Feb 14), the experience itself is not new to me. I somehow always seem to be particularly badly hit by Murphy and his great law – assuming the selection in this particular case was random. Or have a cognitive bias that filters non-Murphy experiences out of memory easily (more likely).

    Bottomline – I’m going to look on the brighter side, and getting it shipped out on Valentine’s day would give real credence to the “Created with love by Notion Ink” comment on the sticker. Take that the rest of you!

  495. “Rohan: I am really happy with the the prompt update in status this time ” Are you joking ?

    After 1 and a half day of actual shipping date (29th Jan), he is updating us.

  496. Sorry, that depends on the time zone you’re in. I also took into account the delay wrt shipping date for the previous batch to get their status updates – if it’s a constant delay, there must be a standard reason for it beyond NI’s control.

    Also, the heads-up was given in a post 2-3 days earlier, so you always knew there was a chance it could be your shipment that’s going to be affected.

  497. You obviously didn’t see the update they put and then instantly took down saying that this problem with Sinotek was not supposed to affect this batch of orders.

    NI hasn’t had a clue this entire time, and simply hoping they do now isn’t helping.

    There’s no Santa Claus either.

  498. Uday mabye you dont realise but NI actually changed our shipping dates earlier today probably while you where at work from 29th to the 11-15th Feb then back to the 29th again…this was after plenty of annoyed bloggers wanting an answer to no shipping email on the 30th Jan a day after our supposed shipping date… Then waited a further couple hours before once again changing the orders all back to the 14th Feb the only reason Rohan probably even blogged is because he was copping that much flak via email and the blog prior to this one that he had no other option but to post a new blog with at least some explanation at the same time some of us received emails stating the delay… its just bad business practice

  499. Uday, I think you also missed that on January 30th, in the prior blog post, Rohan updated it to say

    “[30th Jan: Adam on its way, emails are being sent out]”

    This made it sound like the 29th orders were being shipped,

    Then a few hours later, let me stress that, a few hours later on January 30 Rohan posted the new blog entry

    “Pain till Valentine”

    So in a matter of a few hours, Rohan posted happy news that the orders were shipped and we would be getting the emails shortly and then he post the delay and pain till Valentine

    This is what really pissed my off, I can’t tell you how upset I was to see that. after the complete tease that the orders where shipped

    Noboby seems to be talking about this.

  500. I really think that those 5.31% should get a discount …not sure if anyone got discounts those who were part of EAP or who won the logo contest. It may be another false promise.