Ouch!
Hello there,
Bad time to be in flight. Pro-order system crashed several times, though it was not at Notion Ink’s head quarters, but rather than the server side in USA. Being Indian company they predicted more traffic from India and did some optimization which turned out to be complete disaster. On top of it there was an algorithm to smoothen the process of product distribution globally.
I am collecting all the comments and writing back in sometime. Stay tuned. Seems a lot is still there to discuss and talk about. (Especially the Android Police’s new post)
Thanks for your patience.
Warm Regards
Rohan Shravan
i got 3 emails from notion ink saying my preorder has been unsuccessful..bCos transaction was not gone through…i checked my account ..money has been deducted from my account same day i placed my order..amount is U$599.99..I CALLED MY BANK THEY said money is under control of ccavenue.com/charge/US…MY BANK
(ANZ BANK) SAYS UNTILL AND UNLESS THEY ARE READY TO GIVE U MONEY WE (IM IN AUSTRALIA).CANT TAKE THIS MONEY FROM THEM BCOS YOU (ME)AUTHORISED IT ALREADY… I SERIOUSLY DONT KNOW WHATS GOING ON..I SEND THEM ( NOTION INK) TWO MAILS AND WAITING FOR THEIR REPLY…WISH ME GOOD LUCK FRENS..
IM SERIOUSLY NOT ABLE TO AFFORD THIS LOSS OF EITHER(MONEY OR ADAM)
I REALLY NEED IT..I SPENT 21 HOURS INFRONT OF MY LAPTOP TO BE SUCCESFUL IN PRE ORDER…I CANT BEAR IT.
Is ubuntu supported, and if yes from what media can it boot? I already asked this several times but it always got snowed under.
+1
+1
Mr Rohan. just a quick question. since (it seems) the ADAM is shipped from abroad ( can we say imported), would it attract any import duty or is it being re shipped from one of your office in Indian to customers – living within India. can you or ADAM Member clarify this .
CALM DOWN EVERYBODY!!!
Does no one understand whats going on here?
Everybody is “I want photos” “I want reviews” “I NEED to see the product before I buy it”
OF COURSE YOU DO!
BUT!!! this is a pre order for a product that hasn’t been officially released yet.
Its a gift to us from Notion Ink, but we take it while acknowledged the risks involved.
If you want all the reviews/hands on ect wait untill CES, BUT understand that you wont get to have it until much later while us who got a preorder do.
Yes notion ink could have done a better job of doing this preorder but that’s just it, its not the official release, they will have there ducks in a line by then.
So please stop complaining, and wait for the reviews in January (no bodys geting a adam untill then anyway).
I’m a bit dispointet – I posted on the blog but never recivede a invite to pre-order
“First they ignore you, then they ridicule you, then they fight you, then you win.”
- Mahatma Gandhi
Techcrunch single handedly killed Joo Joo pad. I would not rely much on US blogs. This is a product from a startup, that is good and I will buy it.
I’m surprised that they raised the price on the Pixel Qi screen. This was the original pricing that they announced in November:
Adam Tablet with LCD and WiFi – $399
Adam Tablet with LCD and 3G + WiFi – $449
Adam Tablet with Pixel Qi display and WiFi – $449
Adam Tablet with Pixel Qi and 3G + WiFi – $498
Total figure = $1795
Then they changed it to:
LCD screen,WiFi — $375
LCD screen, WiFi, 3G — $425
Pixel Qi Screen, WiFi –$499
Pixel Qi Screen, WiFi, 3G — $549
Total figure = $1848 (there is no balance there)
What’s up with that? They brought down the price of the LCD versions only to drive up the price of the Pixel Qi versions even more. NI did this because they saw that there was no demand for the LCD while there is huge demand for the Pixel Qi. I wasn’t so happy because I wanted to get the $498 version which is now priced at $51 more and another $50 shipping in top of that with ridiculous cancellation and return policies plus no word on warranty. I am one of those who got the email for pre-ordering it but after the fiasco on the ordering process, their server going down and no launch of a video to introduce the actual Adam, I say…not yet.
I realized I’m afraid to pluck down $600 on this startup plus I will not get it before Christmas day. So I will wait until they become available in the store shelves or Amazon.com and deal with an established American retailer rather than direct from the new Indian company. I think it’s more cost efficient to just discard the LCD version and just build Pixel Qi versions just so they can make more of it and meet demand.
Could not agree more.
+1
Ok, a few hours later i can see the things from a different point of view. In my rage because i didn’t get my version i wrote an angry comment. Now i want to apologize, because i think you do actually a really great job at notion ink. We all knew, that there were risks and isn’t it the beauty of this project that it is not save played like a tablet from microsoft or apple? These guys can prove that it is still possible to fascinate thousands of people just by an good idea and hard work!
Let me tell you rohan, i will wait for adam even it will last another 6 month because i think it is great. And by the way: because of all this critics you,can see which potential your product has and how many people are loving this idea
Here are some facts people need to be aware of.
1. Notion Ink is a start-up (start-ups work with 10 employees in a garage working 24/7 eating Top Ramen). Stop expecting a 100% perfect supply chain. These guys are just out of college! Give them some slack people! If you can’t, buy your favorite IPad!
2. We have not seen the product or read any review. Hello McFly! This is a product launch from a new company and there are risks involved on both the sides. If you want to be safe, buy an insurance from a risk management company. People who are buying the product are taking a risk. If you do not have the money/or appetite for risk, stay away from Vegas/sky-diving/adrenaline rush.
3. Stop the greed to get it all at a low price with all the safety-net of an established product and company.
Having said that… I too am disappointed that the one I want is sold out. However, my frustration is not that big that I have to trash the company or Rohan or start pulling my hair. Rohan should have anticipated some hiccups… probably he does not have the money to buy professional help. I am sure things will improve towards the better with every passing day. At least give him a chance to rectify things!
Chill, have a beer! Have a wonderful weekend!
Peace!
I tried to order the pixel-qi + wifi device, but both my credit cards (amex, visa) were getting rejected. By the time the credit card company removed the lock, the pixel-qi model was sold out! I have the CCAvenue failure number for reference to show that I did attempt the order if somehow you decide to address all the people that had transaction issues.
when is the pre-order open for other family members?
I pre-ordered the full up version, the only anomallies I saw were:
1. Not a lot of information on what you are actually purchasing during the transaction (specs, memory, software loaded, if power supply comes with it or not, memory supplied etc.)
2. No MasterCard accepted. But I have a backup VISA debit card that worked.
3. No I received two IDENTICAL email confirmations with same order number and personal information confirming my purchase, three minutes apart.
4. The system crashed during the final payment approval process (I guess it went through because I got a confirmation email (twice) as mentioned above)
5. I noticed it said dont hit “back” during the payment process, however the system crashed and hence the only option left was to hit the “back” button.
In conclusion I would reccomend to Rohan, more professionalism on your store front operations. In addition, I would recommend Rohan strike a deal with PayPal and PayPhrase, very stable and secure web payment systems that integrate shipping and payment actions together. Ive watched these systems grow to be very reliable and trustworthy payment alternatives on the web, which takes the liability away from Notion Ink completely on payment and shipping transactions. If you need my services Rohan, as a consultant on international business operations, just drop me an email. We can probably set you up a profession store front in a matter of days (I would say hours, but it sounds like your business paradigm is a little more dynamic than most)
Never got a preorder email. By the time it opened up for everyone but the chosen few, the Pixel Qi models were gone. Don’t want the cheaper versions. Guess I’ll just have to wait till next year, anyone else want a tissue.
Rohan,
I would very much please like to know what you are doing about your “family” who should have received a pre-order email yesterday, but did not. What are you going to do to make it right for them? We had to sit here and watch people exclaim in joy that they got theirs over and over while we stared at empty inboxes. Some of these people openly admitting they only posted on the last blog and still got a pre-order link. How is that fair or good business?
The right thing and the best customer service approach would to make sure those people not only got the Adam of their choice (and I frankly don’t care how you do it, just do it) and that it ships in the 1st wave on Jan 6th.
There really is no excuse for how yesterday was handle (or better to say *not* handled). Getting us our Adam would be the 1st right step. You left many of your family out in the cold. That is very much not right.
Also, I don’t want to hear from people who DID get their pre-order link that NI are a start-up and they are trying their best and they should get some slack. Please just close your mouth and sit down…you’re getting your Adam and I really don’t want to hear it. NI is entering the playing field to contend with the “big boys”; they needed to be so much together and prepared than they were yesterday. Just how much slack should they get and for how long?
Anyway, now please tell me, Rohan, what you are going to do to make this right.
(S*) It happens !!
I wish NI team all the best. Rohan & team have got a daunting task ahead of ‘em, hope they take time & fix things up.
As for my part, I wont click Pre-Order/Order link till I see a video or read a review.
Have brain, will wait.
Waiting to get my hands on ‘real’ Adam tablet.
Regards,
Shail
Hi,
pity the preorder server crashed, did not eve nget the chance to preorder.
is there any information if and when there will be more items (qi+3g?)
Another thing is the visa. if you have master card it is not possible to preorder.
I think a lot of people don’t want to use visa no more since it is cutting off wikileaks donations!
I hope there will be more items available soon!
Thanks
Vincent
Master card is also not takeing Wikileaks…. FYI
I also have similar problems as many of the ppl here… I tried to pre-order using notionink.in… Not able to go to ccavenue website… Bump…. Then I tried to pre-order using notionink.com… Everything was smooth, until the last step of keying in the authorization number from my credit card company… The processing time was very SLOW… And finally, I received message saying that my transaction failed, and asked me to pre-order again from the merchant… Bump…
When I tried to pre-order again, I saw the message “SOLD OUT”… Bump again… Then I tried to email notionink and ccavenue… no response till now.. I guess my dream of owning a Adam since many mths ago has been smashed… Really sad and disappointed…
Rohan, We dont care about any Mr. Murphy etc.. Price hike.. Okay – Understandable..
But why do you want to not have a quad band GSM. This is crazy, I do a lot of travel between India and US and this would mean I cannot use it in India.. Please please think about this. Also, Android market? Whats up with it? Can we access it or not?
For major countries, shouldnt you be shipping in bulk and then distribute locally.
Unfortuately I was one of those who waited by my computer untill 12pm pst but could not even access preorder until all I wanted were sold out.
Please advise the way forward
Didn’t get the pre-order e-mail, apparantly I’m an “anonymous poster”. Must be because I posted without a wordpress account or used a nickname. Now the PixelQI version is gone so I guess I will have to wait until the device is really out and the world has had a chance to see how awesome it really is. I will be able to read reviews before I decide and there’s something to be said for that too, so it isn’t too bad.
My pre-order link said 12pm PST but didn’t give a date. I tried yesterday at 12 pm PST and it said “Not Yet.” I tried back several times later and it gave me the same message, so I assumed that meant that today (12/10) is when I can pre-order at 12pm PST. So, just for kicks and giggles I went on the site now (7:45 AM PST) and see the linke is active and the Pixi are all sold out, a full 4 hrs before 12 pm PST!!!
What the heck?! I’m extremely disappointed in this launch.
guys don’t lash out on the technical competency of Adam, we were drawn like moths just by the spec, i am very sure Adam will deliver technically , and whether u like it or not the pixel Qi version was sold out last night PST, it all shows the confidence people have in Adam.
Don’t call Rohan and guys scammers it will hurt a lot of people, He is a techie and geek at heart that took the plunge many of us could not.
All said and how much ever emotional things can get,Rohan has admitted people are not happy and there is work to do,which i will trust and knowing Rohan he is not the guy who gets disheartened,So i would just expect Rohan to look out for logistics support and as some one previously mentioned it might be a good idea to look at online resellers like amazon or rediff.in who will be more than happy i am sure.